Principal, Steven Cheeseman. Asst. Principal, Lisa Navarra. Chaplain ... Dr. Steve Cheeseman is the schools principal. He is also a graduate of Mercy and a ...
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Vice President of Contact Center Operations
Alorica Sep 2011 - Nov 2018
Senior Site Director
Alorica Dec 2009 - Sep 2011
Director of Site Operations
Stream Global Services Sep 2007 - Oct 2009
Director of Site Operations
Stream Global Services Oct 2005 - Sep 2007
Senior Service Delivery Manager
Education:
Lane Community College
Associates, Computer Programming
University of Oregon
Bachelors, Bachelor of Science, Business Administration
Skills:
Call Centers Customer Experience Management Vendor Management Outsourcing Customer Satisfaction Telecommunications Leadership Call Center Process Improvement Service Delivery Bpo Operations Management Performance Management Contact Centers Technical Support Workforce Management Team Building Training Crm Customer Service Negotiation Recruiting P&L Management Coaching Six Sigma Human Resources Change Management Avaya Avaya Technologies
Interests:
Army National Guard 1988 1994
Certifications:
Lean Six Sigma Black Belt Lean Six Sigma Black Belt (Link) Villanova University Online Business Programs