Comcast Sep 2009 - Jul 2011
Customer Account Executive
Seaworld Parks & Entertainment Sep 2009 - Jul 2011
It Support Specialist
Best Buy Jun 2006 - May 2009
Counter Intelligence Agent
Teleperformance Feb 2003 - Jun 2006
It Technician
Education:
Herzing University 2011 - 2011
Skills:
Desktop Support Network Administration Information Technology Printers Troubleshooting Cisco Switch Laptops Point of Sale Systems Microsoft Office Windows 7 Windows 10 Desktops Networking Network Troubleshooting Cisco Networking Cisco Access Points Office Access Points Active Directory Salient Help Desk
Tacoma Goodwill Industries
Veteran Services Outreach Specialist
Goodwill of the Olympics & Rainier Region
Veteran Services Outreach Coordinator
Goodwill of the Olympics & Rainier Region
Veteran Services Case Manager
United States Air Force Apr 2007 - Sep 2016
Flying Crew Chief
United States Air Force Dec 2012 - May 2013
Data Reporting Analyst
Education:
Community College of the Air Force 2014 - 2015
Community College of the Air Force 2007 - 2009
Associates
Community College of the Air Force 2008 - 2008
Skills:
Leadership Air Force Aircraft Maintenance Risk Management Team Management Flight Mechanics Performance Management Organizational Leadership Microsoft Office Time Management Security Clearance Public Speaking Customer Service Change Management Strategic Leadership Performance Reporting Event Management Sharepoint Suicide Prevention Research Ad Hoc Reporting Peer Mediation Meeting Planning Group Meetings Motivational Speaking Annual Reports Management Consulting Investigative Reporting Meeting Facilitation Recruiting Sales Community Outreach Personal Development Life Skills Design Thinking Small Business Management Teamwork Leading Meetings Concept Generation Creative Consultation Graphic Design Original Concepts Coaching Mentoring Talent Management Keynote Microsoft Powerpoint Information Graphics Adobe Illustrator Typography
Certifications:
Lean Six Sigma Foundations Learning Speed Reading Social Selling With Linkedin Body Language For Leaders Linkedin For Veterans Giving Your Elevator Pitch Embracing Change Translating Your Military Skills To Civilian Workplace Improving Your Memory Communicating With Confidence Building Resilience Achieving Your Goals Grant Writing For Education Hr As A Business Partner Onboarding New Hires Mental Health First Aid Creating A Career Plan Balancing Work and Life Getting Promoted Process Improvement Foundations Learning Eventbrite Air Force Training Course (Train the Trainer) Professional Networking Getting Things Done Breaking Out of A Rut Ideas That Resonate Creativity Bootcamp Learning Brainstorming The Five-Step Creative Process Improve Your Creativity Skills Mentoring Others Learning Infographic Design Data Visualization Tips and Tricks Designing A Presentation Efficient Time Management Designing A Data Visualization Learning Graphic Design: Things Every Designer Should Know Learning Graphic Design: Techniques
Wellcare Health Plans
Provider Operations Coordinator
Northwestern Benefit Corporation Jun 2018 - Feb 2019
Benefits Enrollment Specialist
Montfichet & Company May 2016 - Apr 2018
Employee Benefits Manager
Emblemhealth Sep 2012 - Sep 2015
Senior Customer Service Supervisor
Champion Medical Supplies Jan 2007 - Sep 2012
Medical Operations Supervisor
Education:
University of Phoenix 2013 - 2015
Bachelors, Health Services
Wayne County Community College District 2010 - 2012
Associates, Liberal Arts, Liberal Studies
Grosse Pointe North High School 2004
Lowry Tech 1983 - 1984
University of Phoenix
Wayne County Community College District
Illinois State University
Florida Atlantic University
Associates
Skills:
Customer Service Management Networking Switches Vendor Management Troubleshooting Telecommunications Microsoft Office Training Voip Wireless Call Centers Leadership Healthcare Project Management Microsoft Excel Team Building Software Documentation Microsoft Outlook Healthcare Management Health Insurance Data Entry Research Teamwork Time Management Credentialing Contract Management Medicare Advantage Medicaid Managed Care Microsoft Access Insurance Citrix Sharepoint Microsoft Powerpoint Microsoft Publisher Strategic Planning Program Management Six Sigma Public Speaking Motivational Speaking
Interests:
Social Services Economic Empowerment Civil Rights and Social Action Disaster and Humanitarian Relief Human Rights Animal Welfare
U.S. Representatives Edward Markey, Michael Capuano and Steven Lynch all are considering a run for the Senate seat. U.S. Attorney Carmen Ortiz and Attorney General Martha Coakley also are potential Democratic candidates.
R 1351, the United States Postal Service Pension Obligation Recalculation and Restoration Act of 2011. This bill does not cut jobs or services. The bill was introduced by Steven Lynch and has 211 co-sponsors. This bill will not cost the citizens of the United States a penny. It will simply transfer