Steven Raya

Steven Raya Ontario, CA

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Work:

Larry Servin
Whittier, CA
Sep 2006 to Aug 2012
Senior Operator C.S.C. Security Services
Los Angeles, CA
Jun 2004 to Sep 2006
Security Guard Albertsons
Banning, CA
May 1999 to Jun 2004
Bakery Clerk

Education:

Skills:

Professional Skills Advanced Customer Service Skills Professional Telephone Skills Typing (48+ WPM) Data Entry (64+ SPM) Soft Skills Positive Attitude Attention to Detail Analytical Thinking Tact Negotiation Assessment Initiator Patience People Oriented Problem Analysis Empathy Adaptability Software Skills Microsoft Word and Outlook- Intermediate Microsoft Excel, PowerPoint and Access- Novice Office Equipment Scanners Printers Computers and Laptops Binding Machines Copy Machines Fax Machines Label Makers Calculators and Adding Machines Employment Skills Developed ability to work in a fast-paced atmosphere and excel under pressure Maintained excellent customer relations and developed customer rapport Diplomatically resolved customer complaints on as-needed basis Ability to be self-motivated by following instructions and making decisions with no supervision Maintained all record-keeping procedures without error Effectively developed telephone communication skills Proven ability to maintain confidentiality Developed ability to Multi-task Proven to be dependable, patient, organized, detail-oriented, honest, prompt and a fast learner Maintained concise communication skills between co-workers, supervisors, and customers Ability to prioritize according to the business needs and be flexible with the ability to adapt to changing priorities