Steven H Yu

US Patent:

6442269, Aug 27, 2002

Filed:

Aug 23, 1999

Appl. No.:

09/379386

Inventors:

Jason Ehrlich - Pleasanton CA
Robert Joyce - San Jose CA
Steven Y. Yu - Fremont CA

Assignee:

Aspect Communications - San Jose CA

International Classification:

H04M 3523

US Classification:

37926503, 379116, 379119, 379135, 3792661

Abstract:

A method and apparatus for integrating business data and transaction data in a transaction processing environment comprises a telephone call processing system including a call distribution device connected to several agent devices through one type of communication link. The call distribution device is connected to an information server through another type of communication link. The information server includes a database for storing business data associated with call data for a particular call. A machine implemented method for storing data related to a call comprising the steps of transmitting a host data value from an agent device to the information server during a transaction, and, if a host data signal is received by the data warehouse during the transaction, associating the host data value with a transaction identifier and storing the host data value in the database a predetermined time after a termination of the call.

US Patent:

6654021, Nov 25, 2003

Filed:

May 18, 2001

Appl. No.:

09/861461

Inventors:

Michael A. Wasserman - Redwood City CA
Michael G. Lavelle - Saratoga CA
David C. Kehlet - Los Altos CA
Nathaniel David Naegle - Pleasanton CA
Steven Te-Chun Yu - Fremont CA
Glenn Gracon - Palo Alto CA

Assignee:

Sun Microsystems, Inc. - Santa Clara CA

International Classification:

G06F 1318

US Classification:

345535, 345537

Abstract:

A graphics system that may be shared between multiple display channels includes a frame buffer, two arbiters, a pixel buffer, and several display output queues. The first arbiter arbitrates between the display channels requests for display information from the frame buffer and forwards a selected request to the frame buffer. The frame buffer outputs display information in response to receiving the forwarded request, and pixels corresponding to this display information are stored in the pixel buffer. Each display channel has a corresponding display output queue that provides data to a display and generates a request for pixels from the pixel buffer. A pixel request arbiter receives the pixel requests generated by the display output queues, selects one of the pixel requests, and forwards the selected request to the pixel buffer. In response, the pixel buffer outputs pixels to the display output queue that generated the selected pixel request.

US Patent:

6718022, Apr 6, 2004

Filed:

Aug 23, 1999

Appl. No.:

09/379563

Inventors:

Jason Ehrlich - Pleasanton CA
Robert Joyce - San Jose CA
Steven Y. Yu - Fremont CA

Assignee:

Aspect Communications Corporation - San Jose CA

International Classification:

H04M 1500

US Classification:

379133, 37920503, 3792661, 379126

Abstract:

A method and apparatus for universal call identification. One embodiment includes a method in a telephone call processing system for maintaining information about a call. The method includes creating a universal call identification for the call the call is received in the system. A call includes each of a multiple call segments that occur between a first connection of a caller resource to a call processing system resource and a disconnection of the caller resource from the call processing system. The method also includes creating a record of each of the call segments.

US Patent:

6819327, Nov 16, 2004

Filed:

May 18, 2001

Appl. No.:

09/861469

Inventors:

Michael A. Wasserman - Redwood City CA
Steven Te-Chun Yu - Fremont CA
Justin M. Mahan - Newark CA
Michael W. Schimpf - Pacific Grove CA
Glenn Gracon - Palo Alto CA

Assignee:

Sun Microsystems, Inc. - Santa Clara CA

International Classification:

G09G 500

US Classification:

345581, 714732, 714 37, 714 45

Abstract:

A signature capture and analysis system suitable for use in a high performance computer graphics system is described. The system employs a distributed network of signature analysis registers (SARs) which may be configured to capture and accumulate information from one or more channels of data over pre-defined periods of time. The SARs may be so distributed to allow for the isolation of faults to a sub-system level. The signature values developed in these SARs are, in some cases pre-seeded, and may include contributions from both data and control signals. Checking of the signature values against known good or expected outcomes is provided for. In some cases the SARs may be implemented as linear hybrid cellular automatons.