Surya P Rebbapragada from 10106 Norman Ct, Irving, TX 75063, age 48, Phone: (972)9108660

Surya Rebbapragada Phones & Addresses

Real Estate

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Location:

Dallas, TX

Industry:

Real Estate

Work:

Verizon since 2008
Technical Manager
Verizon 2001 - 2007
Software Engineer/Architect

Education:

Osmania University 1993 - 1997
B.Tech HPS

Certifications:

Graduate Certificate In Applied Statistics
Project Management Institute

Method And System Of Providing Service Assistance Using A Hierarchical Order Of Communication Channels
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US Patent:

20100324961, Dec 23, 2010
Filed:

Jun 23, 2009
Appl. No.:

12/490039
Inventors:

Amit Singh - Irving TX, US
Surya Rebbapragada - Irving TX, US
Dinyar Kavouspour - Plano TX, US
Fari Ebrahimi - Basking Ridge NJ, US
Roopa Kotha - Irving TX, US
Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ
International Classification:

G06Q 10/00
G06F 15/16
G06Q 50/00
US Classification:

705 8, 709206
Abstract:

An approach provides service assistance using a hierarchical order of communication channels. Service requests are received from a user. A plurality of different modes of communication functionality can be made available for interactivity with the user. A hierarchical order of the modes can be established in relation to the respective degree of communication interactivity. The mode of least degree of communication interactivity in the hierarchical order can be selected for initial communication with the user in response to the request for service. After communicating with the user in accordance with the selected mode, communication with the user can be changed to a communication mode higher in the hierarchical order if the service request has not been resolved.