Susan Boyce

US Patent:

6671670, Dec 30, 2003

Filed:

Jan 10, 2002

Appl. No.:

10/041620

Inventors:

Esther Levin - Livingston NJ
Susan Boyce - Rumson NJ
Brian Helfrich - New York NY
Amir Mane - Lincroft NJ
Alison Schondorf - West Orange NJ
Ilija Zeljkovic - Scotch Plains NJ

Assignee:

Telelogue, Inc. - Iselin NJ

International Classification:

G10L 2100

US Classification:

704270, 704 10, 704257, 707 5, 707201

Abstract:

The invention concerns method and system for pre-processing entries in a directory listings. An automated attendant or automated directory listings assistant may use the pre-processed entries. A first directory listings including one or more fields may be received. The one or more fields may be populated with entries including one or more symbol strings. A second directory listings including one or more fields may be received. The one or more fields of the second directory listings may be populated with entries including one or symbol strings. Entries in the one or more fields of the first directory listings may be correlated with entries in the corresponding one or more fields of the second directory listings. Entries, in the one or more fields of the first directory listings, which do not correlate with entries in the corresponding one or more fields of the second directory listings may be identified. The identified entries may be processed using a rule set corresponding to the field in which the entry is located.

US Patent:

7242758, Jul 10, 2007

Filed:

Jan 29, 2003

Appl. No.:

10/353012

Inventors:

Amir Mane - Lincroft NJ, US
Esther Levin - Livingston NJ, US
Susan Boyce - Rumson NJ, US

Assignee:

Nuance Communications, Inc - Burlington MA

International Classification:

H04M 3/493
H04M 1/64
G06F 17/30

US Classification:

37921801, 379 8804, 707 3

Abstract:

Embodiments of the present invention relate to a method and system for providing automated directory assistance with minimum external or operator intervention. A directory listing request may be received from a user. The directory listing request may be recognized and a first search of a database may be conducted for the recognized directory listing request. If more than one match for the recognized directory listing request is found in the database, the user may be prompted to provide at least one of a street address and category information for the recognized directory listing request. A second search of the database may be conducted using at least one of the street address and the category information provided by the user. If a match for the recognized directory listing request is found, a directory listing may be output to the user.

US Patent:

20030149566, Aug 7, 2003

Filed:

Dec 31, 2002

Appl. No.:

10/331343

Inventors:

Esther Levin - Livingston NJ, US
Susan Boyce - Rumson NJ, US
Brian Helfrich - New York NY, US
Yevgeniy Lyudovyk - Woodbridge NJ, US
Robert Burke - Morristown NJ, US
Ilija Zeljkovic - Scotch Plains NJ, US

International Classification:

G10L015/14

US Classification:

704/256000

Abstract:

Embodiments of the present invention provide a spoken language interface to an information database. A grammars database based on the entries contained in the information database may be generated. The entries in the grammars database may be a compact representation of the entries in the information database. An index database based on the entries contained in the information database may be generated. The grammars database and the index database may be updated periodically based on updated entries contained in the information database. A recognized result of a user's communication based on the updated grammars database may be generated. The updated index database may be searched for a list of matching entries that match the recognized result. The list of matching entries may be output.

US Patent:

20040093201, May 13, 2004

Filed:

Nov 4, 2003

Appl. No.:

10/699794

Inventors:

Esther Levin - Livingston NJ, US
Susan Boyce - Rumson NJ, US
Brian Helfrich - New York NY, US
Amir Mane - Lincroft NJ, US
Alison Schondorf - West Orange NJ, US
Ilija Zeljkovic - Scotch Plains NJ, US

International Classification:

G10L019/00
G10L021/00

US Classification:

704/201000

Abstract:

The invention concerns method and system for pre-processing entries in a directory listings. An automated attendant or automated directory listings assistant may use the pre-processed entries. A first directory listings including one or more fields may be received. The one or more fields may be populated with entries including one or more symbol strings. A second directory listings including one or more fields may be received. The one or more fields of the second directory listings may be populated with entries including one or symbol strings. Entries in the one or more fields of the first directory listings may be correlated with entries in the corresponding one or more fields of the second directory listings. Entries, in the one or more fields of the first directory listings, which do not correlate with entries in the corresponding one or more fields of the second directory listings may be identified. The identified entries may be processed using a rule set corresponding to the field in which the entry is located. Based on the rule set, a corresponding confidence level for the processed entries may be determined. The processed entries having the corresponding confidence level meeting or exceeding a threshold may be automatically modified. The automatically modified entries may be outputted for processing. In alternative embodiments of the present invention, the processed entries having the corresponding confidence level below the threshold may be marked for operator confirmation.

US Patent:

61012416, Aug 8, 2000

Filed:

Jul 16, 1997

Appl. No.:

8/895183

Inventors:

Susan J. Boyce - Rumson NJ
Lynne Shapiro Brotman - Westfield NJ
Deborah W. Brown - Manalapan NJ
Randy G. Goldberg - Princeton NJ
Edward D. Haszto - Basking Ridge NJ
Stephen M. Marcus - Atlantic Highlands NJ
Richard R. Rosinski - Middletown NJ
William R. Wetzel - Little Silver NJ

Assignee:

AT&T Corp. - New York NY

International Classification:

H04M 164

US Classification:

379 8801

Abstract:

A production script for interactions between participants and an automated data collection system is created by selectively tuning an experimental script through successive trials until a recognition rate of the system is at least an acceptability threshold. The data collection system uses a semi-constrained grammar, which is a practical accommodation of a larger range of possible inputs than a menu. The data collection system collects data by recognizing utterances from participants in accordance with the production script.