Martin Carberry - Margate FL, US Mark Epstein - Katonah NY, US Glenn Puchtel - Boca Raton FL, US Susan Wingate - Key Largo FL, US
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
G10L015/00
US Classification:
704/257000
Abstract:
A system and method for servicing natural language requests with a plurality of remote host systems. The system utilizes a computer program that comprises: (1) an input system for inputting an NL command; (2) a translation system that extracts a request from the NL command and stores the request in a host-independent format; and (3) a routing system for servicing the request, wherein the routing system comprises a mechanism for selecting a host, for converting the request into a host dependent directive, and for forwarding the directive to the selected host. The system may further include a voice recognition system, a local data source for servicing the NL command, templates for converting the request into the host dependent directive, a heuristic for selecting the host, and an output system for obtaining and outputting the response. The invention further comprises a context mechanism to interpret natural language instructions, wherein the context mechanism comprises: (1) a context database for storing sets of command elements and sets of response elements; (2) a context requirement mechanism that determines if a current NL command comprised of a current set of command elements is ambiguous; (3) a context retrieving mechanism that retrieves a previous set of response and/or command elements from the context database; and (4) a disambiguation mechanism that uses the retrieved set of response and/or command elements to disambiguate the current set of command elements.
Research Microsoft Word Customer Service Windows Microsoft Office Microsoft Excel Html Powerpoint Strategic Planning English Public Speaking Leadership Photoshop Sales Outlook
Washington StatePrimary at Susan Wingate, Writer Another Finalist Award for "Bobby's Diner" and a 3-book deal extending the stand alone book into a series!
Oh my! I was shortlisted as a finalist in the 2009... Another Finalist Award for "Bobby's Diner" and a 3-book deal extending the stand alone book into a series!
Oh my! I was shortlisted as a finalist in the 2009 Textnovel.com Writing Contest. Yippee!
Semi-Finalist in the 2009 Textnovel Writing Competition for CAMOUFLAGE
Finalist in the 2009 Next...