Suzanne J Megna

age ~57

from Fayetteville, NC

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Also known as:

Suzanne J Megan

Phone and address:: 6204 Maple Leaf Ct, Fayetteville, NC 28306

Connected to:

Suzanne Megna Phones & Addresses

6204 Maple Leaf Ct, Fayetteville, NC 28306
Hope Mills, NC
Wallkill, NY
835 Blooming Grove Tpke, New Windsor, NY 12553
Chatsworth, CA

Work

Company:

Ibm
Jan 2009
Position:

Service delivery manager call center

Education

School / High School:

University of New Hampshire- Durham, NH
Sep 1987
Specialities:

General Studies

Skills

Itil • Sla • Call Center • Customer Relations • Requirements Analysis • Change Management • Customer Service • Continuous Improvement • Data Mining • Crisis Management • Telephone Skills • Lotus Notes • Incident Management • Service Delivery • Service Management • It Service Management • Service Desk • Disaster Recovery • Outsourcing • Customer Satisfaction • Managed Services • Virtualization • It Management • It Operations • People Management • Program Management • Siebel • Team Leadership • It Outsourcing • Service Improvement • Resource Management • Bmc Remedy • Global Delivery • Technical Support • Data Center • Troubleshooting • Software Documentation • Crm • Management • Project Management • Citrix • Business Process • It Strategy • System Deployment • Vendor Management • Security • Servers • Social Media Blogging • Social Media Advertising • Graphic Design

Interests

Animal Welfare • Arts and Culture

Industries

Information Technology And Services

Resumes

Social Media Business Strategist

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Location:

6204 Maple Leaf Ct, Fayetteville, NC 28306

Industry:

Information Technology And Services

Work:

Marketlauncher, Inc. Jun 2014 - Feb 2016
Database Coordinator
Jun 2014 - Feb 2016
Social Media Business Strategist
Working Stage Productions Mar 2014 - Mar 2015
Social Media Strategist
Ibm Apr 2000 - Apr 2012
Service Delivery Manager --Service Desk and Call Center
Blood and Bone Custom Tattoo the Art & Ink of Hal Sawyer Apr 2000 - Apr 2012
Freelance Social Media Manager

Skills:

Itil
Sla
Call Center
Customer Relations
Requirements Analysis
Change Management
Customer Service
Continuous Improvement
Data Mining
Crisis Management
Telephone Skills
Lotus Notes
Incident Management
Service Delivery
Service Management
It Service Management
Service Desk
Disaster Recovery
Outsourcing
Customer Satisfaction
Managed Services
Virtualization
It Management
It Operations
People Management
Program Management
Siebel
Team Leadership
It Outsourcing
Service Improvement
Resource Management
Bmc Remedy
Global Delivery
Technical Support
Data Center
Troubleshooting
Software Documentation
Crm
Management
Project Management
Citrix
Business Process
It Strategy
System Deployment
Vendor Management
Security
Servers
Social Media Blogging
Social Media Advertising
Graphic Design

Interests:

Animal Welfare
Arts and Culture

Suzanne Megna Wallkill, NY

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Work:

IBM

Jan 2009 to Jul 2009
Service Delivery Manager Call Center IBM

Jan 2009 to Apr 2009
Project Manager UST Transition Call Center IBM GMAC

May 2007 to Jan 2009
Service Delivery Manager IBM

Jan 2004 to May 2007
Manager TSOD IBM AXA

Apr 2000 to Apr 2003
Senior Help Desk Agent CRS Retail/Epicore
Newburgh, NY
Jan 1997 to Apr 2000
Helpdesk Shift Manager & Account Coordinator

Education:

University of New Hampshire
Durham, NH
Sep 1987 to Jun 1988
General Studies Somersworth High School
Somersworth, NH
Sep 1983 to Jun 1986
Diploma

Classmates

Suzanne Megna Somerswort...

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Suzanne Megna 1986 graduate of Somersworth High School in Somersworth, NH is on Memory Lane. Get caught up with Suzanne and other high school alumni from ...