6573 Hemlock Point Rd, New Market, MD 21774 • (301)8652079
909 Baltimore Rd, Rockville, MD 20851
Ijamsville, MD
Frederick, MD
Work
Company:
Itt
Mar 2010 to May 2013
Address:
Kuwait
Position:
Service desk administrator
Education
School / High School:
Frederick Community College
1991 to 1994
Skills
Active Directory • Troubleshooting • Computer Hardware • Security • Citrix • Microsoft Office • Windows Server 2003 • XP • Windows Server • Windows 7 • Problem Solving • Windows • Customer Service • Testing • System Administration • Customer Relations • Servers • DHCP • Microsoft Exchange • TCP/IP • Technical Support • Help Desk Support • Hardware • BMC Remedy • DNS • Software Installation • Switches • Printers
Certificate:
Windows 2008 Network Infrastructure, Configuration
Service Desk Administrator at ITT, Senior Help Desk Coordinator at Serco
Location:
New Market, Maryland
Industry:
Computer Networking
Work:
ITT - Kuwait since Mar 2010
Service Desk Administrator
Serco since May 2008
Senior Help Desk Coordinator
Serco NA International 2008 - 2010
Sr Helspdesk Administrator
Serco - North America 2008 - 2010
Sr Service Desk Coordinator
Montgomery County Teachers Federal Credit Union 2005 - 2006
Network Administrator
Education:
Frederick Community College 1991 - 1994
Skills:
Active Directory Troubleshooting Computer Hardware Security Citrix Microsoft Office Windows Server 2003 XP Windows Server Windows 7 Problem Solving Windows Customer Service Testing System Administration Customer Relations Servers DHCP Microsoft Exchange TCP/IP Technical Support Help Desk Support Hardware BMC Remedy DNS Software Installation Switches Printers
Certifications:
Windows 2008 Network Infrastructure, Configuration, MCTS Security + 2008, Comptia Network + 2009, Comptia MCSE, Microsoft Certified Systems Engineer MCP, Microsoft certified professional
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