Indiana University-Purdue University at Indianapolis
1999 to 2005
Specialities:
Computer Information Technology
Skills
Troubleshooting • Process Improvement • Business Analysis • System Administration • Sharepoint • Computer Hardware • Technical Support • Testing • Project Management • Enterprise Architecture • Access • Disaster Recovery • It Operations • Visio • Help Desk Support • Project Planning • Itil • Software Documentation • Business Process • Requirements Analysis • Knowledge Management • Active Directory • Training • Windows 7 • Outlook • Business Process Improvement • Analysis • Customer Service • Requirements Gathering
National Government Services since Sep 2008
Technical Helpdesk Support
Indianapolis Marriott North Jan 2000 - Dec 2007
Rooms Controller/Group Housing Coordinator
Education:
Indiana University-Purdue University at Indianapolis 1999 - 2005
B.S., Computer Information Technology
Skills:
Troubleshooting Process Improvement Business Analysis System Administration Sharepoint Computer Hardware Technical Support Testing Project Management Enterprise Architecture Access Disaster Recovery It Operations Visio Help Desk Support Project Planning Itil Software Documentation Business Process Requirements Analysis Knowledge Management Active Directory Training Windows 7 Outlook Business Process Improvement Analysis Customer Service Requirements Gathering
Certifications:
Itil Foundation V3 Kcs V5 Principles Hdi Support Center Analyst Tripwire Foundations & Administration Itil Foundation V4
Youtube
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