Heartland Payment Systems
Senior Business Analyst
Discount Labels 2003 - 2008
Custom Quotes Associate
Convergys 1998 - 2003
Customer Service Representative
Education:
Indiana University Southeast 2014
Indiana University Southeast 2003 - 2008
Bachelors, Bachelor of Arts, Media Studies, Communication
Skills:
Project Management Project Coordination Process Improvement Sharepoint Process Management Employee Training Development and Delivery of Training Customer Service Leadership New Business Development Team Building Training Troubleshooting Credit Cards Payment Card Processing Microsoft Office Payments Electronic Payments Account Management Business Development Customer Retention Sales Process Strategic Planning
Aug 2008 to 2000 Senior Project CoordinatorDiscount Labels New Albany, IN Apr 2003 to Jul 2008 Custom Quotes RepresentativeConvergys/AT&T Jacksonville, NC Jul 1998 to Apr 2003 Customer Service RepresentativeSEARS Jacksonville, NC Sep 1997 to Jul 1998 Customer Service Representative
Education:
Indiana University Southeast New Albany, IN 2008 B.A. in Communication Studies