Petz Enterprises
Trainer
H&R Block Express Tax Oct 2006 - Nov 2011
Franchise Field Support Manager
Universal Tax Systems Oct 1993 - Feb 2006
Manager, Tax Help
H&R Block Jan 1984 - Jul 1993
Tax Preparer, Office Manager, Instructor, Qa Manager
Education:
Colorado Mesa University 1978
Aurora Central High School 1976
Bremerhaven American High School 1971
Skills:
Customer Service Leadership Management Process Improvement Coaching Team Building Microsoft Excel Call Centers Public Speaking Tax Tax Preparation Income Tax Team Leadership Product Demonstration Microsoft Office Microsoft Word Small Business Demonstration Skills Technical Demonstrations Customer Satisfaction Corporate Tax Tax Returns Tax Law Curriculum Design Curriculum Development Customer Relations Customer Experience Due Diligence
Interests:
Social Services Children Civil Rights and Social Action Poverty Alleviation Disaster and Humanitarian Relief Human Rights Animal Welfare Health