Incontact
Communications Specialist
Home Money Loans 2004 - 2012
Mortgage Lender
American Express 1993 - 2004
Senior Instructional Designer
Education:
University of Phoenix 2009 - 2013
Bachelors, Bachelor of Science, Business, Information Systems
Skills:
Call Centers Salesforce.com Crm Microsoft Office Adobe Creative Suite Presentation Coaching Internal Communications Presentation Development Corporate Communications Team Leadership Leadership Vendor Management Quality Assurance Banking Training Process Improvement Insurance Software Documentation Customer Satisfaction Customer Relations Business Analysis Customer Service Powerpoint Social Media Marketing Adobe Creative Cloud Instructional Design Graphic Design Project Management Learning Management Program Management Agile Methodologies Marketing Learning Management Systems Criterion Referenced Instruction Task Analysis Rebranding Training and Development Written Communication Performance Metrics New Hire Training Educational Program Design Instruction Strategies Adult Learning Theory Needs Assessment Agile Development Techniques Visual Design Methodology Course Creation Interactive Activity Creation Camtasia Google Apps