Thomas Joseph Coffey

US Patent:

6731722, May 4, 2004

Filed:

Jun 13, 2002

Appl. No.:

10/170330

Inventors:

Thomas J. Coffey - Lansdale PA

Assignee:

Callfx.Com - PA

International Classification:

H04M 164

US Classification:

379 8801, 379 8807, 379 8813, 379 8816, 37926501, 37926509, 37926601, 37926607

Abstract:

An automated transaction processing system designed to minimize human labor comprises various automated resources and at least one live operator. A transaction such as a telephone call is divided into a number of subtransactions The live operator processes only those subtransactions that cannot be processed by an automated resource or those subtransactions for which live operator processing is desirable. An automated resource is assigned to process the remaining subtransactions. One type of automated resource resource is an audiotext address generator, which automatically recognizes whether human speech over the public switched telephone network matches textual information such as a users name and address. The system is also capable of processing transactions in media other than telephone, including internet transactions. A method for processing internet that includes synchronizing a live operators display to an Internet users display is also provided.

US Patent:

20030142809, Jul 31, 2003

Filed:

Jan 25, 2002

Appl. No.:

10/057555

Inventors:

Thomas Coffey - Lansdale PA, US

Assignee:

CallFx, Inc. - Wilmington DE

International Classification:

H04M003/00

US Classification:

379/265010

Abstract:

The present invention comprises apparatus, methods and articles of manufacture for automating the process of messaging. Preferred embodiments automate program flow construction for telephone calls which, in turn, create individualized scripts. The embodiments further permit construction of program flows by a caller over an interactive interface.