Thomas R Howe

US Patent:

20130073338, Mar 21, 2013

Filed:

Sep 15, 2011

Appl. No.:

13/233275

Inventors:

Kevin G. Kolpasky - Oakland Township MI, US
Jim K. Rainbolt - Haslett MI, US
Thomas Edward Howe - Brighton MI, US
Jan H. Aase - Oakland Township MI, US

Assignee:

GM GLOBAL TECHNOLOGY OPERATIONS LLC - Detroit MI

International Classification:

G06Q 10/00

US Classification:

705 732

Abstract:

A method of submitting customer-identified insights for improving a fleet of vehicles. A capturing application is distributed that allows a customer to record a customer identified insight. The capturing application is configured to transmit a recorded customer-identified insight to a receiving unit. Customer-identified insights are received at the receiving unit via a communication system. The customer-identified insights are aggregated in a storage database. The customer-identified insights in the storage database are analyzed to identify potential vehicle improvements.