Thomas E Joyce

US Patent:

20180329771, Nov 15, 2018

Filed:

Jul 23, 2018

Appl. No.:

16/042580

Inventors:

- New York NY, US
Mathew Wade Pickering - Port Orange FL, US
Ethan Luke Michaud - Harrisburg NC, US
Andrew Eugene Kettering - Westford MA, US
Scott Matthew Blandford - Hopewell NJ, US
Rafael Pedro Olaso - Mendon MA, US
LeeAnn Marie Flanagan - Medway MA, US
Elizabeth Anne MacDonald - Schenectady NY, US
Ryan Matthew Wiesman - Wausau WI, US
Troy Christopher Elliott - Edgar WI, US
Scott James Danesi - Concord NC, US
Thomas Steven Joyce - Washington DC, US
Jennifer D'awn Jeffress - Bailey CO, US
Zachary Franklin Shelton - Stevens Point WI, US
Matthew M. Bechard - Forestdale MA, US
Nathaniel J. Bates - Portsmouth NH, US
Devesh Patel - Waxhaw NC, US
Jakkinpali Murty - Harrisburg NC, US
Kristopher C. Krug - Matthews NC, US
Omar C. Saxton - Charlotte NC, US
Kevin M. McGill - Mansfield MA, US
Christopher Joseph Heidenfelder - Weston WI, US
Louis A. Iannucci - Harrisburg NC, US
Latrisha Devon Whitehead - Charlotte NC, US

International Classification:

G06F 11/07
G06F 17/30
G06F 11/34
H04L 29/08

Abstract:

Systems and methods for identifying failed customer experience in distributed computer systems. An example method comprises: receiving, by an application performance management (APM) server associated with a distributed computer system, an application layer message associated with a request originated by a client computer system responsive to an action by a user; identifying a failed customer experience error by analyzing the application layer message; and causing a first graph to be rendered by a graphical user interface in a visual association with a second graph representing a number of user login events grouped by a pre-defined period of time, wherein the first graph represents a number of identified failed customer experience errors grouped by the pre-defined period of time.

US Patent:

20170147334, May 25, 2017

Filed:

Nov 24, 2015

Appl. No.:

14/951072

Inventors:

- New York NY, US
Thomas Steven Joyce - Washington DC, US
LeeAnn Marie Flanagan - Medway MA, US
Weston John Gaddis - Lexington NC, US
Thomas Fredrick Krall - Hanover MA, US
Jennifer D'awn Jeffress - Bailey CO, US
Christopher Joseph Heidenfelder - Weston WI, US
Elizabeth Anne MacDonald - Schenectady NY, US
Nathaniel Bates - Portsmouth NH, US
Gary R. Couture - Hollis NH, US
Scott M. Blandford - Hopewell NJ, US
Thomas J. Goodnough - Shrewsbury MA, US
Byron Leslie Griffin - Huntersville NC, US
Andrea J. Vient - Stow MA, US

International Classification:

G06F 9/44
G06F 3/0484

Abstract:

Systems and methods for visual presentation of metrics reflecting lifecycle events of software artifacts. An example method may comprise: receiving one or more data processing rules, each data processing rule specifying one or more operations to be performed on one or more raw data items reflecting lifecycle events associated with a software artifact; receiving, from one or more data collection agents, a plurality of raw data items; producing, by applying the data processing rules to the plurality of raw data items, a plurality of values of a metric reflecting lifecycle events associated with a plurality of software artifacts; and causing the values to be graphically represented using a graphical user interface (GUI) communicatively coupled to the processor.

US Patent:

20160308745, Oct 20, 2016

Filed:

Apr 15, 2015

Appl. No.:

14/687352

Inventors:

- New York NY, US
Mathew Wade Pickering - Port Orange FL, US
Ethan Luke Michaud - Harrisburg NC, US
Latrisha Devon Whitehead - Charlotte NC, US
Andrew Eugene Kettering - Westford MA, US
Scott Matthew Blandford - Hopewell NJ, US
Rafael Pedro Olaso - Mendon MA, US
LeeAnn Marie Flanagan - Medway MA, US
Elizabeth Anne MacDonald - Schenectady NY, US
Ryan Matthew Wiesman - Wausau WI, US
Scott James Danesi - Concord NC, US
Thomas Steven Joyce - Washington DC, US
Jennifer D'awn Jeffress - Bailey CO, US
Matthew M. Bechard - Forestdale MA, US
Nathaniel J. Bates - Portsmouth NH, US
Edmund Martin Prout - Merrimack NH, US
Devesh Patel - Waxhaw NC, US
Jakkinpali Murty - Harrisburg NC, US
Kristopher C. Krug - Matthews NC, US
Omar C. Saxton - Charlotte NC, US
Kevin M. McGill - Mansfield MA, US

International Classification:

H04L 12/26
H04L 29/08

Abstract:

Systems and methods for presenting application performance monitoring data in distributed computer systems. An example method may comprise: receiving, by a processing device, one or more application performance monitoring (APM) rules, each APM rule determining an application operational status based on one or more APM parameters; receiving APM data comprising a plurality of APM data items representing values of the APM parameters of a software application; determining an operational status of the software application by applying the APM rules to the APM data; and causing the operational status to be visually represented via a graphical user interface (GUI).

US Patent:

20160110239, Apr 21, 2016

Filed:

Oct 20, 2014

Appl. No.:

14/518762

Inventors:

- New York NY, US
Mathew Wade Pickering - Port Orange FL, US
Ethan Luke Michaud - Harrisburg NC, US
Andrew Eugene Kettering - Westford MA, US
Scott Matthew Blandford - Hopewell NJ, US
Rafael Pedro Olaso - Mendon MA, US
LeeAnn Marie Flanagan - Medway MA, US
Elizabeth Anne MacDonald - Schenectady NY, US
Ryan Matthew Wiesman - Wausau WI, US
Troy Christopher Elliott - Edgar WI, US
Scott James Danesi - Concord NC, US
Thomas Steven Joyce - Washington DC, US
Jennifer D'awn Jeffress - Bailey CO, US
Zachary Franklin Shelton - Stevens Point WI, US
Matthew M. Bechard - Forestdale MA, US
Nathaniel J. Bates - Portsmouth NH, US
Devesh Patel - Waxhaw NC, US
Jakkinpali Murty - Harrisburg NC, US
Kristopher C. Krug - Matthews NC, US
Omar C. Saxton - Charlotte NC, US
Kevin M. McGill - Mansfield MA, US
Christopher Joseph Heidenfelder - Weston WI, US
Louis A. Iannucci - Harrisburg NC, US
Latrisha Devon Whitehead - Charlotte NC, US

International Classification:

G06F 11/07

Abstract:

Systems and methods for identifying failed customer experience in distributed computer systems. An example method may comprise: receiving, by a processing device of a distributed computer system, a first application layer message associated with a request originated by a client computer system responsive to an action by a user, wherein the first application layer message comprises a transaction identifier identifying a sequence of messages originated by one or more components of the distributed computer system and associated with the request; identifying a pre-defined byte pattern comprised by the first application layer message; and identifying, based on the pre-defined byte pattern, at least one of: a system error associated with the transaction or an application error associated with the transaction.

US Patent:

20150304382, Oct 22, 2015

Filed:

Apr 16, 2014

Appl. No.:

14/254566

Inventors:

- New York NY, US
Mathew Wade Pickering - Port Orange FL, US
Janusz M. Juda - Natick MA, US
Prabhu Purushothaman - Marlborough MA, US
Thomas Steven Joyce - Washington DC, US
Latrisha Devon Whitehead - Charlotte NC, US
Matthew Maclean Bechard - Forestdale MA, US
James Ronald Hixon - Waxhaw NC, US
Jennifer D'Awn Jeffress - Lakewood CO, US
Rafael Pedro Olaso - Mendon MA, US
Gary Robert Couture - Hollis NH, US
Louis Anthony Iannucci - Harrisburg NC, US
Scott M. Blandford - Hopewell NJ, US

Assignee:

Teachers Insurance and Annuity Association of America - New York NY

International Classification:

H04L 29/08

Abstract:

Systems and methods for providing transaction identifiers for application performance management in distributed computer systems. An example method may comprise: receiving, by a first computer system, a first message; identifying, based on a pre-defined byte pattern, an incoming transaction identifier within the first message; responsive to failing to identify the incoming transaction identifier, generating a new transaction identifier; transmitting, to a second computer system, a second message associated with the first message, the second message comprising a transaction identifier provided by one of: the incoming transaction identifier or the new transaction identifier; and transmitting, to a third computer system, a third message representing a log record, the third message comprising the transaction identifier.

US Patent:

20150256648, Sep 10, 2015

Filed:

Mar 5, 2014

Appl. No.:

14/197501

Inventors:

- New York NY, US
Mathew Wade Pickering - Port Orange FL, US
Nathaniel John Bates - Portsmouth NH, US
Janusz M. Juda - Natick MA, US
Thomas Steven Joyce - Washington DC, US
Latrisha Devon Whitehead - Charlotte NC, US
Gary Robert Couture - Hollis NH, US
Louis Anthony Iannucci - Harrisburg NC, US
Scott M. Blandford - Hopewell NJ, US

Assignee:

TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA - New York NY

International Classification:

H04L 29/06

Abstract:

Systems and methods for visualization of performance parameters of distributed computer systems. An example method may comprise: receiving data representing a geographic location of a client computer system issuing a plurality of requests to a server computer system, the data further comprising a plurality of values representing one or more parameters of request processing by the server computer system; and generating a sequence of video frames, each video frame of the sequence of video frames comprising a visual element of a pre-defined shape overlaid over a geographic map in a position corresponding to the geographic location of the client computer system, wherein a pre-defined attribute of the visual element visually represents one or more values of the plurality of values.