Timothy M May

US Patent:

8565937, Oct 22, 2013

Filed:

Apr 4, 2002

Appl. No.:

10/116312

Inventors:

Craig W. Blankenstein - Issaquah WA, US
Michael N. Cowan - Sammamish WA, US
Timothy S. Lloyd - Westminster CA, US
Timothy I. May - Maple Valley WA, US
William P. McCutchon - Covington WA, US
Gary P. Noble - Lynnwood WA, US
Bradley J. Taylor - Everett WA, US
Janice L. Williams - Everett WA, US

Assignee:

The Boeing Company - Seattle WA

International Classification:

G01C 23/00
G06Q 30/00
G06F 17/00

US Classification:

701 3, 705 2641, 707694

Abstract:

A system for communicating issues and facilitating resolution of the issues, wherein the issues affect a plurality of similar complex systems, the system being implemented over a computer network and comprising at least one first computer device, a second computer device and a third computer device, all of which are configured to be in communication with the computer network. The first computer devices are adapted to be used by at least one customer, and the second computer device is adapted to be used by an originating entity. The third computer device is configured to maintain a discussion-capable electronic media accessible to the first and second computer devices over the computer network. The electronic media is configured to have a plurality of issues and a plurality of comments posted thereon to facilitate resolving the issue.