Marianna Tessel - Palo Alto CA, US Daniel Lange - Cupertino CA, US Eugene Ponomarenko - Fremont CA, US Mitsuru Oshima - Cupertino CA, US Daniel Burkes - San Francisco CA, US Tjoen Min Tjong - Milpitas CA, US
Assignee:
Ben Franklin Patent Holding LLC - Los Altos CA
International Classification:
G10L 13/00 G10L 21/06
US Classification:
704275, 704270, 379 8801
Abstract:
A system and method for processing voice requests from a user for accessing information on a computerized network and delivering information from a script server and an audio server in the network in audio format. A voice user interface subsystem includes: a dialog engine that is operable to interpret requests from users from the user input, communicate the requests to the script server and the audio server, and receive information from the script server and the audio server; a media telephony services (MTS) server, wherein the MTS server is operable to receive user input via a telephony system, and to transfer the user input to the dialog engine; and a broker coupled between the dialog engine and the MTS server. The broker establishes a session between the MTS server and the dialog engine and controls telephony functions with the telephony system.
Servicing Of Information Requests In A Voice User Interface
Marianna Tessel - Palo Alto CA, US Danny Lange - Cupertino CA, US Eugene Ponomarenko - Fremont CA, US Mitsuru Oshima - San Jose CA, US Daniel Burkes - San Francisco CA, US Tjoen Min Tjong - Milpitas CA, US
International Classification:
G10L 13/10 G10L 21/06
US Classification:
704275, 379 8801
Abstract:
A VoiceXML Dialog Engine (“VDE”) is employed to handle requests via a brokered session from a media communications server. The VDE interfaces with one or more information providers, such as a script server or an audio server, in order to service the requests received via the brokered session. The VDE can provide a response to the requests to the media communications server based on information retrieved from the information providers.
Marianna Tessel - Palo Alto CA, US Danny Lange - Cupertino CA, US Eugene Ponomarenko - Fremont CA, US Mitsuru Oshima - San Jose CA, US Daniel Burkes - San Francisco CA, US Tjoen Min Tjong - Milpitas CA, US
Assignee:
Ben Franklin Patent Holding LLC - Los Altos CA
International Classification:
G10L 21/00 G06F 15/16
US Classification:
704275, 709217
Abstract:
A system and method for processing voice requests from a user for accessing information on a computerized network and delivering information from a script server and an audio server in the network in audio format. A voice user interface subsystem includes: a dialog engine that is operable to interpret requests from users from the user input, communicate the requests to the script server and the audio server, and receive information from the script server and the audio server; a media telephony services (MTS) server, wherein the MTS server is operable to receive user input via a telephony system, and to transfer the user input to the dialog engine; and broker coupled between the dialog engine and the MTS server. The broker establishes a session between the MTS server and the dialog engine and controls telephony functions with the telephony system.
Marianna Tessel - Palo Alto CA, US Daniel Lange - Cupertino CA, US Eugene Ponomarenko - Fremont CA, US Mitsuru Oshima - San Jose CA, US Daniel Burkes - San Francisco CA, US Tjoen Min Tjong - Milpitas CA, US
Assignee:
Intellectual Ventures I LLC - Wilmington DE
International Classification:
G10L 15/26
US Classification:
704260
Abstract:
A system and method for processing voice requests from a user for accessing information on a computerized network and delivering information from a script server and an audio server in the network in audio format. A voice user interface subsystem includes: a dialog engine that is operable to interpret requests from users from the user input, communicate the requests to the script server and the audio server, and receive information from the script server and the audio server; a media telephony services (MTS) server, wherein the MTS server is operable to receive user input via a telephony system, and to transfer the user input to the dialog engine; and a broker coupled between the dialog engine and the MTS server. The broker establishes a session between the MTS server and the dialog engine and controls telephony functions with the telephony system.
Marianna Tessel - Palo Alto CA, US Daniel Lange - Cupertino CA, US Eugene Ponomarenko - Fremont CA, US Mitsuru Oshima - Cupertino CA, US Daniel Burkes - San Francisco CA, US Tjoen Min Tjong - Milpitas CA, US
Assignee:
Ben Franklin Patent Holdings L.L.C. - Los Altos CA
International Classification:
G10L 21/06
US Classification:
704275, 704270, 379 8801
Abstract:
A system and method for processing voice requests from a user for accessing information on a computerized network and delivering information from a script server and an audio server in the network in audio format. A voice user interface subsystem includes: a dialog engine that is operable to interpret requests from users from the user input, communicate the requests to the script server and the audio server, and receive information from the script server and the audio server; a media telephony services (MTS) server, wherein the MTS server is operable to receive user input via a telephony system, and to transfer the user input to the dialog engine; and a broker coupled between the dialog engine and the MTS server. The broker establishes a session between the MTS server and the dialog engine and controls telephony functions with the telephony system.