Kelly Services
Catastrophe Claims and Customer Service Center Leader @ Allstate Insurance
Kelly Services Allstate Insurance Campaign
Contact Center Sales and Customer Service Center Leader @ Allstate Insurance
Call Center Concepts Nov 2014 - Jun 2015
Director of Call Centers
Monitronics International Nov 2011 - Aug 2013
Customer Service and Retention Manager
Dexyp Mar 2006 - Jul 2011
Sales and Customer Service Manager
Education:
University of Phoenix 2008 - 2009
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management, Business
Paul Quinn College 2002 - 2008
Bachelors, Organizational Management
Grambling State University 1992 - 1999
Bachelors, Bachelor of Arts
Skills:
Account Management Leadership Sales Training B2B Cold Calling Marketing Customer Service Management Sales Management Team Leadership Coaching Team Building Lead Generation Strategic Planning Business Development Call Centers Direct Sales Selling Advertising Sales Presentations Fundraising Microsoft Office Sem Ppc Google Adwords Sales Process Public Speaking Customer Retention Strategy Recruitment and Retention Business Management Self Control and Humility Relationships Building Precise and Detail Oriented Quality Assurance Production Efficiency Creativity Project Management Strategy Development Dependable and Reliable Networking Self Organization Communication Analysis Multi Tasking Skills Crisis Management Critical Thinking Inventory Management Sales Management Coaching