Murphy Graham Auto Group Jan 1993 - Mar 1996
Chrysler Facilitator
Premier Automotive Jan 1993 - Mar 1996
Corporate Customer Experience and Retention and Dealer Image Facilities
Education:
University of Mississippi 1994 - 1995
Bachelors, Bachelor of Arts
University of Mississippi 1988 - 1992
Bachelors, Bachelor of Arts, Design
Mount Carmel Academy 1984 - 1988
Skills:
Customer Satisfaction Automotive Customer Retention Sales Process Sales Automobile Profit Dealers Parts Vehicles Operations Management Team Building Automotive Aftermarket Training B2B Sales Operations Warranty Fleet Management Dealer Management Inventory Management Purchasing Customer Service Budgeting Multi Line Training Dealer Image Facility Design Dealer Image Facility Project Budgeting/Scheduling Dealer Image Facility Consultant Management Customer Experience Process Creation/Training Customer Experience Best Practices Management Budgets Leadership Strategic Planning Strong Communicator Problem Solver Supervision
Certifications:
Master Certified Toyota Crm Toyota Signature Certification Honda Excell Validation