Tracey D Heard

Information Technology Specialist Customer Support

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Location:

1491 Trolley Rd, Prattville, AL 36066

Industry:

Information Technology And Services

Work:

Department of Veterans Affairs
Information Technology Specialist Customer Support
Mercedes-Benz U.s. International, Inc.
It Project Manager
Agile Defense, Inc. Dec 2017 - Feb 2018
Lead Supervisor and Contractor
6Th Bn Arcd Jun 2016 - Dec 2017
Master Trainer and Defense Travel Administrator and Aopc
Us Army Aug 2015 - Jun 2016
Special Mission Ncoic and Program Manager

Education:

Syracuse University 2017 - 2018
Excel Learning Center 2013 - 2014
Columbia Southern University 2008 - 2011
Bachelor of Applied Science, Bachelors

Skills:

Leadership
Training
Microsoft Office
Team Building
Military Operations
Management
Research
Microsoft Excel
Operational Planning
Military
Army
Government
Microsoft Word
Powerpoint
Customer Service
Sales
Process Improvement
Program Management
Dod
U.s. Department of Defense
Command
Leadership Development
Organizational Leadership
Troubleshooting
Career Counseling
Photoshop
National Security
Public Speaking
Networking
Security
Network Security
Technical Support
Cyber Security
Public Relations
Sharepoint
Windows Server
Computer Hardware
Virtualization
Servers
Recruiting
Marketing
Marketing Strategy
Social Media
Social Media Marketing
Microsoft Powerpoint
Microsoft Outlook
Office 365
Agile Project Management
Microsoft Publisher
Microsoft Access

Certifications:

A Plus
Comptia Network Ce
Comptia Security Ce
Cyber Security Fundamentals
Master Resiliency Trainer
Comptia A+ Ce
Project Management: Leadership Four
Windows 7
Comptia Network Ce
Comptia Security Ce
Hipaa Privacy Act
Agile Project Management Principles
Office 365 New Features
Windows Server 2012: Installation and Configuration
Lean Six Sigma Foundations
Comptia It Operation Specialist
Comptia Secure Infrastructure Specialist

Tracey Heard

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President

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Work: