Skills:
Knowledge dealing with the public in a high volume and sometimes demanding environment. Knowledge of office procedures and preparing and proofread correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements) using a personal computer Skill in using a personal computer and office equipment Skill in sorting and filing case records in alphanumeric order. Skill in keyboarding and maneuvering the mouse on a computer. Use common office business machines such as computers, phone systems, postage meters, fax and copy machines. Ability to interview clients to gather information regarding need and explain the application process and requirements for receiving benefits. Ability to sort, post and distribute correspondence received and sent through electronic and paper based systems such as the US Mail, other carriers and in-person delivery (for example, incoming/outgoing mail, reports, documents, printouts). Ability to enter data into an automated system. Ability to maintain records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging. Ability to schedule appointments in person or by telephone.