Holiday Inn Club Vacations
It Service Desk Manager
Health First
Manager, Application Support
Saic Oct 2014 - Mar 2016
Business Process Analyst Principal - Servicenow
Saic Aug 2013 - Oct 2014
Infrastructure Operations Manager
Xerox Jan 2012 - Aug 2013
Service Delivery Manager
Education:
Troy University 2004 - 2008
Master of Science, Masters
Troy University 2003 - 2005
Master of Science, Masters, Human Resources, Management, Human Resources Management
Troy University 1979 - 1985
Bachelors, Bachelor of Science, Information Science
Crescent City High School 1974 - 1979
Skills:
Service Delivery Itil It Operations It Management Disaster Recovery Vendor Management Data Center Infrastructure It Service Management Enterprise Architecture Integration Leadership Information Technology Active Directory Security It Strategy Sharepoint Servers Vmware Firewalls System Deployment Sdlc Troubleshooting Technical Support It Outsourcing Visio Software Documentation Service Management Help Desk Support Incident Management Pmp Unix System Administration Windows Server Virtualization Network Security Cloud Computing Service Desk Business Continuity Vpn Computer Hardware Windows 7 Microsoft Exchange Outsourcing Cisco Technologies Citrix Operating Systems Hardware Windows Xp