Tracy R Montero

Senior Tax Analyst

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Location:

Jacksonville Beach, FL

Industry:

Facilities Services

Work:

Disney Cruise Line - Port Canaveral, FL since Sep 2011
Guest Service Manager/Groups Manager & Wedding Coordinator
Sawgrass Marriott - Jacksonville, Florida Area Sep 2010 - Sep 2011
Front Desk Manager
Hilton Orlando Bonnet Creek/Waldorf Astoria Orlando - Orlando, Florida Area Nov 2009 - Sep 2010
Communications Supervisor
Rosen Shingle Creek - Orlando, Florida Area Aug 2007 - Nov 2009
Front Desk Assistant Manager
Rosen Shingle Creek - Orlando, Florida Area Jan 2007 - Aug 2007
Front DeskSupervisor

Education:

Skills:

Hotels
Hospitality Management
Resorts
Hospitality
Hospitality Industry
Hotel Management
Front Office
Customer Satisfaction
Event Management
Customer Service
Event Planning
Tourism
Micros
Guest Service Management
Management
Microsoft Office
Pre Opening
Budgets
Training
Teamwork
Cruises
Leadership
Concierge Services
Onq
Leisure Travel
Time Management
Property Management Systems
Rooms Division
Visual One
Food
Public Relations
Revenue Analysis
Decision Making
Business Strategy
Contact Centers
Communication
Organizational Leadership
Document Management
Hr Strategy
Human Resources
Strategic Human Resource Planning
Coaching
Life Skills
Mentoring
Personal Development
Change Management
Executive Leadership
Public Speaking
Talent Management

Interests:

New Technology
Children
Human Rights
Environment
The Beach
Education
Reading
Disaster and Humanitarian Relief
Walking
Apple Computers
Animal Welfare
Video Games

Languages:

English
Spanish

Certifications:

Cpr
Passenger Ship Training Certification
Fire Prevention and Fire Fighting - Theory Only
Personal Safety and Social Responsibilities
Personal Survival Techniques
Training In Elementary First Aid - Theory Only
Certify Hospitality Supervisor
American Red Cross
Bahamas Maritime Authority
American Hotel & Lodging Association
Certified Hospitality Supervisor
Customer Service In the Field
Customer Service: Creating Customer Value
Customer Service: Problem Solving and Troubleshooting
Delivering Bad News To A Customer
Customer Service: Handling Abusive Customers
Effective Listening
Leading With Emotional Intelligence (2013)
Leadership Foundations
Business Collaboration In the Modern Workplace
Time Management Fundamentals
Prioritizing Your Tasks
Creating A Culture of Change
Powerless To Powerful: Taking Control
Building Trust (2014)
Managing Change
Communicating With Confidence
Getting Work Done In Office 365
Having Difficult Conversations (2013)
Hire, Retain, and Grow Top Millennial Talent
Coaching and Developing Employees
Management Foundations (2013)
Management: Top Tips
Communication Within Teams
Customer Service: Preventing Turnover
Cmo Foundations: Creating A Marketing Culture
Negotiation Foundations (2012)
Management Foundations: Advanced Applications

Tracy Montero Jacksonville, FL

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Work:

Disney Cruise Lines

Sep 2011 to 2000
Guest Service Manager / Groups Manager- Wedding Coordinator Sawgrass Marriott Spa and Golf Resort
Ponte Vedra, FL
Sep 2010 to Sep 2011
Front Desk Manager Hilton Orlando Bonnet Creek
Orlando, FL
Nov 2009 to Sep 2010
Communication Supervisor Rosen Shingle Creek Resort and Golf Club
Orlando, FL
Aug 2006 to Oct 2009
VIP Concierge Lounge /Front Desk Assistant Manager

Education:

Tracy Montero

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