Urs Corporation
Planner and Scheduler
Ford Motor Company Jan 2012 - Jun 2014
Senior Regional Customer Service Manager
Ford 2012 - 2013
Customer Service Manager
Education:
Barry University 1994 - 1996
Bachelors, Bachelor of Arts, Business Administration, Management, Business Administration and Management
Eastern Florida State College
Associates, Associate of Arts, Business Administration, Management, Business Administration and Management
Skills:
Customer Experience Team Building Vehicles Dealer Management Automotive Repair Profit Automotive Parts Tires Customer Retention Aftersales Customer Satisfaction Automotive Competitive Analysis Sales Management Business Planning Operations Management Cross Functional Team Leadership Customer Service Service Management Parts Automobile Automotive Aftermarket Spare Parts Continuous Improvement Warranty Pricing Dealers
United Space Alliance Jan 1998 - Jul 2011
Technical Operations Staff and Lead Test Conductor Cstar
Lockheed Martin Space Operations Jan 1995 - Jan 1998
Performed Support Test Manager
Grumman Technical Services Jan 1987 - Jan 1995
Planner and Scheduler
Percepta ~ Creating Customer Loyalty For 15 Years! Jan 1987 - Jan 1995
Customer Service Manager
Education:
Barry University 1996
Bachelors, Bachelor of Arts
Barry University 1992 - 1996
Bachelors, Bachelor of Science, Business
Eastern Florida State College 1985
Associates, Associate of Arts