Verint
Regional Vice President, Voice of Customer Analytics Application Consulting
Verint Feb 2008 - Jan 2013
Director, Strategic Consulting
Verint Mar 2008 - Jul 2011
Principal Consultant
Cvp Mar 2007 - Mar 2008
Senior Manager
Sykes 2001 - 2007
Vice President and General Manager Operations
Education:
Southern Oregon University 1986 - 1989
Skills:
Call Centers Customer Experience Contact Centers Workforce Management Vendor Management Crm Call Center Outsourcing Process Improvement Solution Selling Professional Services Analytics Bpo Business Process Improvement Saas Customer Retention Program Management Telecommunications Unified Communications Ivr Enterprise Software Strategy Speech Analytics Customer Relationship Management Itil Cross Functional Team Leadership Solution Architecture Change Management Strategic Partnerships Performance Management Managed Services Product Management Cloud Computing Software As A Service Team Management