Tuan T Ta

Address:

2301 N 58 Ter, Hollywood, FL 33021

Phone:

(954)9810678

VIN:

5FNYF28457B005470

Make:

HONDA

Model:

PILOT

Year:

2007

US Patent:

7693963, Apr 6, 2010

Filed:

Aug 13, 2007

Appl. No.:

11/891712

Inventors:

Anthony Johnson - Murfreesboro TN, US
Tuan Ta - Nolensville TN, US

International Classification:

G06F 15/16

US Classification:

709219

Abstract:

A technical support process is provided for multiple electrical power monitoring systems, each of which has multiple types of devices coupled to a common server through a network. A technical support group is provided at one or more locations remote from the power monitoring systems and associated with the manufacturer of at least certain of the devices in the power monitoring systems. The owners of the power monitoring systems and the common servers are provided with access to the remote technical support group so that the owners can request technical support from that group to solve a reported problems with the power monitoring systems. When an owner of one of the power monitoring systems requests technical support from the remote group, that owner is provided with a portable storage medium. The common server for the power monitoring system for which technical support was requested is then virtualized, the resulting virtualized server is loaded onto the portable storage medium, and that storage medium is delivered to the remote technical support group. The remote group uses the virtualized server to analyze the owner's actual server and arrive at a solution to the reported problem.

US Patent:

8429267, Apr 23, 2013

Filed:

Jun 30, 2008

Appl. No.:

12/215734

Inventors:

Gregory A. Thompson - Murfreesboro TN, US
Tuan Ta - Nolensville TN, US

Assignee:

Schneider Electric USA, Inc. - Palatine IL

International Classification:

G06F 15/173

US Classification:

709224, 709223, 715200, 715234, 34087002

Abstract:

A method of presenting structured information, via software gadgets, based on monitored data in a utility monitoring system. First monitored data is exposed to a network to produce, via a first web service, first structured data. The first monitored data is indicative of utility characteristics measured by a first IED in the utility monitoring system. The first structured data is received over the network and second structured data is received from a network-accessible data storage service. The data storage service has a second web service that exposes second monitored data to produce the second structured data. The first structured data is manipulated, in at least one of the software gadgets, to produce structured information based on the first monitored data, and the structured information is communicated from the at least one software gadget to a web browser for display in a web page by the web browser.