Global Operations • Leadership • Training • Call Centers • Process Improvement • Performance Management • Microsoft Excel • Microsoft Office • Microsoft Word • Customer Service • Relationship Management • Employee Recognition • Career Development • Management • Key Performance Indicators • Contact Centers
Languages
English
Ranks
Certificate:
Professional Teaching Certificate K-12
Interests
Social Services • Environment • Children • Education
Sykes Jan 2016 - Sep 2017
Call Center Account Operation Manager
Amp Security Jan 2016 - Sep 2017
Senior Manager of Customer Service
Frontier Communications Jan 2016 - Sep 2017
Call Center Operation Manager
Ebay Jun 2011 - Oct 2015
Community Supervisor 3
Convergys Jun 1998 - Jun 2011
Call Center Operation Manager
Education:
Utah State University
Bachelors, Education
Skills:
Global Operations Leadership Training Call Centers Process Improvement Performance Management Microsoft Excel Microsoft Office Microsoft Word Customer Service Relationship Management Employee Recognition Career Development Management Key Performance Indicators Contact Centers
Interests:
Social Services Environment Children Education
Languages:
English
Certifications:
Professional Teaching Certificate K-12 Utah State University