Verizon Business Jan 2008 - Apr 2012
Global Enterprise - Specialist-Technical Customer Service
Verizon May 2000 - Apr 2012
Spec - Cust Serv Technician
Bright House Networks May 2000 - Apr 2012
Associate Solutions Engineer Ii at Charter Communications
Mci Intermedia Jan 2000 - Jan 2008
Customer Service Specialist Iii
Gte Data Services Jan 1994 - Jan 1999
System Crisis Manager
Skills:
Voip Telecommunications Managed Services T1 Call Center Ethernet Lan Wan Ip Mpls Telephony Cisco Technologies Atm Networks Ds3 Switches Avaya Troubleshooting Wireless Wan Routers Customer Satisfaction