Georgia Department of Labor
Dol Services Specialist
Bank of America Apr 2012 - May 2016
Vp, Operations Project Consultant
Bank of America Jul 2010 - Apr 2012
Mortgage Servicing Unit Manager I
Bank of America Jan 2006 - Jul 2010
Card Services Senior Team Manager, Loss Prevention Services
Mbna Apr 2006 - Aug 2006
Risk Operations Team Manager, Estate
Education:
Georgia Southern University 1987 - 1989
Bachelors, Bachelor of Science, Communication
Tuskegee University 1985 - 1987
Glenn Hills Hs
Skills:
Six Sigma Customer Experience Team Building Hiring Personnel Banking Call Center People Management Credit Cards Training and Development Mortgage Banking Customer Satisfaction Relationship Management Mortgage Lending Team Management Finance Process Improvement Customer Service Management Consumer Card Lending Authority Recovery Card Services Business Card Lending Program Management Risk Management New Hire Training Leadership Development Credit Consumer Lending Employee Training Customer Service Partnership Development Management Business Card Lending Authority Coaching Mortgage Servicing Call Center Management Process Management Consumer Card Lending Call Centers Loans Partnerships