Walter R Hein

US Patent:

7302397, Nov 27, 2007

Filed:

Sep 7, 2000

Appl. No.:

09/656678

Inventors:

Walter J. Hein - Bothell WA, US
Bradley J. Taylor - Everett WA, US
Neil S. Smith - Snohomish WA, US
Christopher L. Gribskov - Everett WA, US

Assignee:

The Boeing Company - Seattle WA

International Classification:

G06Q 99/00

US Classification:

705 1, 705 2, 705 3, 705 4, 705 5, 705 6, 705 7, 705 8, 705 9, 705 10, 705 80, 700108, 709205

Abstract:

A method of collaboratively identifying, prioritizing, and resolving issues is provided. An issue and/or a comment corresponding to the issue are received over a computer network from a customer and/or an originating entity via respective computer devices and posted on a discussion-capable electronic media accessible to the computer devices, as well as a third computer device. The third computer device is used by a committee comprised of a customer representative and originating entity representative to access the electronic media to separate the posted issues into rejected issues and action issues, at least partially based on the posted comments. The committee prioritizes the action issues and sends resolution directions for each action issue to the customer and/or a manufacturer. Once a resolution proposal for an action issue is received, the committee directs the implementation of the resolution proposal for each action issue before closing the action issue upon completion of the resolution proposal. An associated system is also provided.