Wayne T Toles

Senior Recruiting Manager

view source

Location:

P/O Box 52, Morton Grove, IL

Industry:

Information Technology And Services

Work:

Verizon Wireless since Jul 2009
Customer Service Supervisor
Vonage - Call Center Jul 2007 - Apr 2009
Customer Support Supervisor
Vonage - Call Center Jul 2006 - Jul 2007
Quality Assurance Supervisor
Vonage - Call Center Oct 2005 - Jul 2006
Technical Support Supervisor
Phoenix Children's Hospital May 2005 - Sep 2005
Capgemini - Helpdesk Support Supervisor/Trainer

Education:

Shaw High School 1980 - 1984
Cuyahoga Community College
Ohio University

Skills:

Troubleshooting
Technical Support
Software Documentation
Call Centers
Management
Vendor Management
Leadership
Telecommunications
Help Desk Support
Call Center
Customer Experience
Customer Service
Quality Assurance
Training
Customer Satisfaction
Voip
Project Management
Software Installation
Active Directory
Networking
Process Improvement
Disaster Recovery
Servers
Hardware
Customer Retention
Cross Functional Team Leadership
Operations Management
Data Center
Service Delivery
It Management
Network Administration
Workforce Management
Tcp/Ip
Itil
Integration
Windows Server
System Administration
Sharepoint
Microsoft Exchange
Security
Cisco Technologies
Cloud Computing
Vmware
Windows 7
Computer Hardware
Virtualization
Vpn
Citrix
Blackberry Enterprise Server

Service Desk Supervisor At Design Data

view source

Location:

Washington D.C. Metro Area

Industry:

Information Technology and Services