Work:
ADP Dealer Services
Bedford, TX
Jul 2013 to Apr 2014
Client Technical Analyst - Systems
ADT Security
Irving, TX
Nov 2012 to Jul 2013
ADT FSC Training Lead
ADT Security
Irving, TX
Feb 2012 to Nov 2012
ADT FSC Technical Support Agent - SPT2 & Mentor
Telvista / Verizon
Dallas, TX
Oct 2009 to Dec 2011
Contact Training Manager - FIOS / FTTP
Sprint PCS, Wireless
Fort Worth, TX
Apr 2008 to Nov 2008
Advanced Technical Support Specialist /ATSS
Evercom / Securus Technology
Irving, TX
Nov 2006 to Jan 2008
Corporate Technical Trainer
Evercom / Securus Technology
Irving, TX
Aug 2005 to Nov 2006
Technical Support, Level III
Verizon
Dallas, TX
Feb 2005 to Jun 2005
Fiber Optic Instructor - FIOS / FTTP
One Stop Food Stores / Shell Oil
Flower Mound, TX
Jul 2003 to Feb 2005
Store Manager
4GL School Solutions Inc
Dallas, TX
May 2002 to Nov 2002
Lead Trainer, S.E.T.S
Global Knowledge Network, Inc
Richardson, TX
Jun 2000 to Nov 2001
Senior Technical Instructor, Nortel Passport
NEW HORIZONS COMPUTER LEARNING CENTER
Greenville, SC
Jan 2000 to May 2000
Contract Technical Instructor, Novell / Cisco
TECH DATA CORPORATION
Clearwater, FL
Jun 1996 to Dec 1999
Training Center Manager Dallas, TX & Chicago, IL
INGRAM MICRO, INC
Santa Ana, CA
Nov 1994 to Jun 1996
Project Manager, Novell & Microsoft Online Curriculum Development
VORTEX DATA SYSTEMS, INC
San Diego, CA
Jun 1990 to Oct 1994
Certified Novell /Microsoft Instructor Manager
GOLDEN EAGLE INSURANCE COMPANY
San Diego, CA
1987 to 1990
Network Administrator/Technician