Capital One since Jul 2008
Sr. Process Manager- Problem Management
Capital One Jan 2008 - Jul 2008
Sr. Process Manager- Change and Configuration Management
Capital One Apr 2005 - Dec 2007
Sr. Process Manager- Change Control and Problem Manager- Real Time Management team
Capital One Nov 2003 - Apr 2005
Relationship Manager - Real Time Management team
Capital One May 2001 - Nov 2003
Manager - Real Time Management team
Education:
Virginia Commonwealth University - School of Business 1992 - 1995
Bachelor of Science, Business Management - focus: Small/Entrepreneural Business
J. Sargeant Reynolds CC 1989 - 1992
AAS, Business Administration
Skills:
Leadership Management Operations Management Risk Management Business Analysis Vendor Management Training Process Improvement Customer Service People Management Call Center Credit Cards Strategic Planning Problem Management
Interests:
Health
Certifications:
Information Technology Infrastructure Library (Itil) - Foundations V3
Leadership Process Improvement Customer Service Call Centers Vendor Management Operations Management Risk Management Call Center Training Business Analysis Cross Functional Team Leadership Credit Cards Management Business Process Improvement People Management Strategic Planning Problem Management Banking Budgets Coaching Contract Negotiation
As a young lad in elementary school He took an interest in Art, Drawing, sculpting and photography. In the fifth grade he won a photograph contest for a reflection of a tree in a rain puddle. In the s...