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Yvonne Sarrouf

from Methuen, MA

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Yvonne Sarrouf Phones & Addresses

  • Methuen, MA

Work

  • Company:
    Merck-emd millipore bio manufacturing and life science research
    Jan 2011
  • Position:
    Incident and problem manager

Education

  • School / High School:
    Modern Academy for Computer Science& Management Technology- Cairo
  • Specialities:
    Bachelor's in Computer Science

Skills

Itil • Vendor Management • It Service Management • Service Delivery • Problem Management • Integration • Telecommunications • Sdlc • It Operations • Process Improvement • Sla • Business Analysis • Six Sigma • Service Management • Troubleshooting • It Management • Service Level Agreements • Pmp • Itil Certified • Solution Architecture • It Service Delivery • Requirements Analysis • Business Process Improvement • Project Management • Software Development Life Cycle • Vas • Organization Skills • Problem Solving • Communication • Management • Team Management • Mergers and Acquisitions • Pharmaceutical Industry • Life Science Industry • Operations Management • Data Migration • Foundation Certificate In It Service Man... • Lean Six Sigma • Corrective and Preventive Action • Risk Management • Budget Management • Budget Monitoring • Presentation Skills • Project Planning • Microsoft Project • Project Management Office

Languages

Arabic • English • French

Industries

Information Technology And Services

Resumes

Yvonne Sarrouf Photo 1

Principal Consultant

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Location:
1 Olson St, Wilmington, MA 01887
Industry:
Information Technology And Services
Work:
Hawkins Point Partners
Principal Consultant
Shire Dec 2014 - Jul 2018
Research and Development It Merge and Acquisition Project Lead
Shire Dec 2015 - Jun 2018
R and D It Operations Lead
Merck Millipore Sep 2015 - Dec 2015
Global Service Owner For the America's Region
Merck Millipore Apr 2013 - Aug 2015
It Services Manager
Education:
Modern Academy For Computer Science& Management Technology 1995 - 2000
Bachelors, Computer Science College De La Salle
Modern Academy Maadi
Skills:
Itil
Vendor Management
It Service Management
Service Delivery
Problem Management
Integration
Telecommunications
Sdlc
It Operations
Process Improvement
Sla
Business Analysis
Six Sigma
Service Management
Troubleshooting
It Management
Service Level Agreements
Pmp
Itil Certified
Solution Architecture
It Service Delivery
Requirements Analysis
Business Process Improvement
Project Management
Software Development Life Cycle
Vas
Organization Skills
Problem Solving
Communication
Management
Team Management
Mergers and Acquisitions
Pharmaceutical Industry
Life Science Industry
Operations Management
Data Migration
Foundation Certificate In It Service Management
Lean Six Sigma
Corrective and Preventive Action
Risk Management
Budget Management
Budget Monitoring
Presentation Skills
Project Planning
Microsoft Project
Project Management Office
Languages:
Arabic
English
French
Yvonne Sarrouf Photo 2

Yvonne Sarrouf Methuen, MA

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Work:
Merck-EMD Millipore Bio manufacturing and life science research

Jan 2011 to 2000
Incident and Problem Manager Mobinil

2007 to 2011
Service Level Management Expert Mobinil

2001 to 2011 Mobinil

2005 to 2007
Configuration and Change Management Senior Specialist Mobinil

Jan 2003 to Jan 2005
ServiceDesk Team Leader Mobinil

2001 to 2003
Service Desk Coordinator
Education:
Modern Academy for Computer Science& Management Technology
Cairo
Bachelor's in Computer Science
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