Team Lead - Fanatical Support at Rackspace Hosting
Location:
San Antonio, Texas Area
Industry:
Information Technology and Services
Work:
Rackspace Hosting - San Antonio, Texas Area since Mar 2012
Team Lead - Fanatical Support
Rackspace Hosting - San Antonio, Texas Area Aug 2011 - Mar 2012
2nd Shift Team Lead Emerging
Rackspace Hosting Apr 2010 - Aug 2011
2nd Shift Technical Team Lead
Rackspace Feb 2009 - Apr 2010
Linux Support Administrator
Rackspace Jun 2008 - Feb 2009
Infrastructure Service Manager
Education:
Iowa State University - College of Business
Bachelor of Science, Management of Informantion Systems
Skills:
ITIL Six Sigma Project Management Satisfied Clients Employee Relations Communication Net Promoter Score Customer Satisfaction Servers Windows Server Active Directory DNS Linux Unix System Administration
Interests:
Technology, Cloud, Fishing, Woodworking, Mechanical work
New Braunfels Utilities Aug 2017 - Jun 2018
Cyber Security and Operations Supervisor
New Braunfels Utilities Aug 2017 - Jun 2018
Security Administrator - Technology Services
New Braunfels Utilities Feb 2015 - Aug 2017
Security Administrator - Information Technology
Argo Group International Holdings, Ltd. Sep 2013 - Jan 2015
Systems Configuration Supervisor
Rackspace, the #1 Managed Cloud Company Aug 2011 - Mar 2012
Manager Customer Care
Education:
Sans Technology Institute 2019 - 2022
Sans Technology Institute 2019 - 2021
Sans Technology Institute 2016 - 2018
Sans Institute 2016
Sans Institute 2015
The University of Texas at Austin
Iowa State University
Bachelors, Bachelor of Science, Management, Information Systems
Skills:
Servers Disaster Recovery Cloud Computing Dns Active Directory Windows Server Vendor Management System Administration Management Virtualization Leadership Project Management Troubleshooting Linux Red Hat Linux Network Administration Employee Relations Technical Support Team Leadership Itil Data Center Resource Management Customer Satisfaction Windows Databases Switches Unix Routers Domain Name System Communication Hardware Microsoft Sql Server Team Building Software Installation Cyber Security Information Security Satisfied Clients Net Promoter Score Cluster Apache Account Management Kali Linux Metasploit Incident Handling Six Sigma Penetration Testing
Interests:
Technology Traveling Science Diy Projects Working on Vehicles Camping Woodworking Fishing Documentary Films Health
Certifications:
Giac Certified Incident Handler (Gcih) Giac Security Essentials Certification (Gsec) Ids/Ips Skill Certification Incident Response & Advanced Forensics Skill Certification Certified Scrummaster Fanatical Manager Fundamental Vulnerability Management Web App Security Fundamentals Organizational Data Security Fundamentals Security Assessment & Testing Communication & Network Security Strategic Dns Ops and Security End User: Social Engineering Giac Penetration Tester (Gpen) Giac Assessing and Auditing Wireless Networks (Gawn) Giac Web Application Penetration Tester (Gwapt) Post-Baccalaureate Certificate In Penetration Testing License 37596 License 000302543 License 27903 License Sc-502Fa076D-A3B75