Christopher S Busbee

US Patent:

20210409259, Dec 30, 2021

Filed:

Jul 21, 2021

Appl. No.:

17/382311

Inventors:

- Alpharetta GA, US
Christopher Powell Busbee - Marietta GA, US
Kevin Wilson - Bradenton FL, US
Eric Victor Drucker - Roswell GA, US
Jennifer Christine East - Milton GA, US
Michael Carl Jarus - Suwanee GA, US

International Classification:

H04L 12/24
H04L 29/06
G06F 9/54

Abstract:

A system may include one or more processors disposed within a management network, where the management network has computing resources dedicated to an end-user network. The end-user network may include agent instances and one or more servers associated with the end-user network. The one or more servers are operable to: (i) receive communications to the end-user network, and (ii) assign agent instances to service the communications. The one or more processors may be configured to perform one or more tasks. These tasks may include receiving data associated with the processes of the one or more servers, where the processes relate to the end-user network. The tasks may also include determining, based on a specification, an operation to be performed by the one or more servers, where the specification is defined by the end-user network and comprises a logical directive including at least one condition that, if satisfied by the received data, define the operation. The tasks may also include providing, to the one or more servers, the operation.

US Patent:

20210399939, Dec 23, 2021

Filed:

Jun 30, 2021

Appl. No.:

17/364851

Inventors:

- Alpharetta GA, US
Christopher Powell Busbee - Marietta GA, US
Kevin Wilson - Bradenton FL, US
Eric Victor Drucker - Roswell GA, US
Jennifer Christine East - Milton GA, US
Michael Carl Jarus - Suwanee GA, US

Assignee:

Intradiem, Inc. - Alpharetta GA

International Classification:

H04L 12/24
G06F 9/54
H04L 29/06

Abstract:

A system may include one or more processors disposed within a management network, where the management network has computing resources dedicated to an end-user network. The end-user network may include agent instances and one or more servers associated with the end-user network. The one or more servers are operable to: (i) receive communications to the end-user network, and (ii) assign agent instances to service the communications. The one or more processors may be configured to perform one or more tasks. These tasks may include receiving data associated with the processes of the one or more servers, where the processes relate to the end-user network. The tasks may also include determining, based on a specification, an operation to be performed by the one or more servers, where the specification is defined by the end-user network and comprises a logical directive including at least one condition that, if satisfied by the received data, define the operation. The tasks may also include providing, to the one or more servers, the operation.

US Patent:

20210091996, Mar 25, 2021

Filed:

Oct 1, 2020

Appl. No.:

17/061024

Inventors:

- Alpharetta GA, US
Christopher Powell Busbee - Marietta GA, US
Kevin Wilson - Bradenton FL, US
Eric Victor Drucker - Roswell GA, US
Jennifer Christine East - Milton GA, US
Michael Carl Jarus - Suwanee GA, US
Christopher Glenn Donahue - Berkeley Lake GA, US

International Classification:

H04L 12/24
G06F 9/54
H04L 29/06

Abstract:

A system may include one or more processors disposed within a management network. An end-user network may contain agent instances and one or more servers, where the one or more servers are operable to: (i) receive communications to the end-user network, and (ii) assign agent instances to service the communications. The one or more processors may be configured to perform one or more tasks. These tasks may include receiving, from the end-user network, data associated with the processes of the one or more servers; determining, based on a specification, operations to be performed by the one or more servers, wherein the specification is defined by the end-user network and comprises logical directives, each directive containing conditions that, if satisfied by the received data, define the operations; and providing, to the one or more servers, the operations.