Hanson Feb 2008 - Jan 2012
Nam Service Desk Lead
Lehigh Hanson Heidelberg Cement Feb 2008 - Sep 2009
It Service Desk Support Analyst I, Ii
Accenture Feb 2006 - Feb 2008
Service Desk Technician
Accenture Pyramid Consulting Feb 2006 - Feb 2008
Information Technologist
Verizon Information Services Jul 2003 - Oct 2006
Advertising Sales Associate
Education:
Dallas County Community College 2009
North Dallas High School
Skills:
Troubleshooting Technical Support Active Directory Process Improvement Citrix Vpn Networking Itil Sharepoint Hardware Software Documentation Service Desk Windows Server It Management Switches Software Installation Servers Management Visio Disaster Recovery Sccm Windows Xp Virtualization Help Desk Support It Service Management Dhcp System Administration Training Information Technology Microsoft Exchange Vmware Esx Sap Dns Integration Crm Analysis Vmware It Operations Cisco Technologies Operating Systems Sap Products Computer Hardware Windows 7 Network Administration Data Center Itil V3 Foundations Certified Business Process Improvement