Personal Trainer
Verizon Apr 2011 - Mar 2014
Compliance Analyst Systems
Verizon Wireless Oct 2005 - Apr 2011
Compliance Analyst
Verizon Wireless Feb 1996 - Oct 2005
Consultant and Trainer and Training Manager
Education:
Fordham University 2002
Master of Science, Masters, Human Resources
American University 1981
Bachelors, Bachelor of Arts, Communications
Nyack High School
Skills:
Leadership Call Centers Customer Retention Telecommunications Wireless Customer Experience Customer Satisfaction Team Building Team Leadership Management Coaching Sales Operations Account Management Employee Training Direct Sales Cross Functional Team Leadership Customer Service Public Speaking Leadership Development Call Center Process Improvement Salesforce.com Sales Management Training Delivery Crm Organizational Development Product Management Contract Negotiation Cold Calling Cellular Communications Analysis Microsoft Office Powerpoint Retail Microsoft Word Negotiation Instructor Led Training Change Management Microsoft Excel Teamwork Mentoring Photography Marketing Communications Word Excel Compliance Presentation Skills Strategic Planning Human Resources Curriculum Design
Interests:
Social Services Volunteer Children Civil Rights and Social Action Education Poverty Alleviation Science and Technology Music Fitness Photography Disaster and Humanitarian Relief Human Rights Arts and Culture Health