Citi
Technology Infrastructure Client Service Manager
Citi Dec 2011 - May 2013
Application Services Delivery Manager
Citi Jan 2009 - Dec 2011
Expert Support Manager
Citi Mar 2007 - Jan 2009
Tier 2 Service Desk Manager
Citi Jan 2006 - Mar 2007
Service Management Tool Designer
Education:
Mohawk College 1982 - 1985
Skills:
It Service Management Itil Vendor Management Data Center Business Analysis Incident Management Process Improvement It Management Security Servers Disaster Recovery Sdlc It Strategy Technical Support Troubleshooting Service Delivery Integration Program Management Business Continuity Management Sharepoint Networking It Operations Operating Systems Information Technology Vmware Pmo Six Sigma Help Desk Support Windows 7 Visio Governance Enterprise Architecture System Administration System Deployment Windows Server Testing Infrastructure Citrix Virtualization Software Documentation Solution Architecture Call Centers Hardware Bmc Remedy Active Directory Service Management Analysis Resource Management Unix