Jenifer R Devito

Jenifer Devito Dallas, TX

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Work:

Oakwood Worldwide
Tukwila, WA
May 2011 to May 2012
Billing Coordinator/Guest Service Representative Oakwood Worldwide
Seattle, WA
Oct 2006 to May 2011
Service Coordinator/Guest Services Representative/On-call Office Manager Oakwood Worldwide
Austin, TX
Dec 2005 to Oct 2006
Reservationist Austin Child Guidance Center
Austin, TX
May 2005 to Aug 2005
Internship

Education:

St. Edward's University
Austin, TX
Aug 2001 to Aug 2005
Bachelor's Ursuline Academy of Dallas
Dallas, TX
Jan 1996 to Jan 2000
High School

Skills:

-Conflict resolution -Customer relationship management -Professional phone etiquette -Attention to detail -Accountability -Punctuality -Charging credit cards manually through a credit card machine -Auditing financials -Cutting checks -Receiving customer complaints and resolve quickly and efficiently -Preparing receipts for guests after charging their credit card -Inspect and record, in detail, the status of all housing inventory -Ordering all furniture and utilities for each unit based on customer's specific needs -Conduct daily meetings with branch manager regarding scheduling and customer satisfaction -Perform pre-arrival, post-arrival and general wellness calls to each guest to ensure customer satisfaction -Handle all customer service issues with empathy and immediate rectification -Remaining available to guest emergencies after regular business hours -Traveling to communities to review terms and sign lease documents -Cisco VOIP Phone Systems -Office Automation -OTIS systems -Blackberry phone -AirTrack -Credit card machine -Calculator -TOTS tax calculator -Fax machine -Copy machine -Printer -Microsoft Office -Microsoft Word -Microsoft Excel -Microsoft PowerPoint -Typing speed and accuracy of approximately 84 words per minute -Internet explorer -Google Chrome -Firefox -GPS