Oakwood Worldwide Tukwila, WA May 2011 to May 2012 Billing Coordinator/Guest Service RepresentativeOakwood Worldwide Seattle, WA Oct 2006 to May 2011 Service Coordinator/Guest Services Representative/On-call Office ManagerOakwood Worldwide Austin, TX Dec 2005 to Oct 2006 ReservationistAustin Child Guidance Center Austin, TX May 2005 to Aug 2005 Internship
Education:
St. Edward's University Austin, TX Aug 2001 to Aug 2005 Bachelor'sUrsuline Academy of Dallas Dallas, TX Jan 1996 to Jan 2000 High School
Skills:
-Conflict resolution -Customer relationship management -Professional phone etiquette -Attention to detail -Accountability -Punctuality -Charging credit cards manually through a credit card machine -Auditing financials -Cutting checks -Receiving customer complaints and resolve quickly and efficiently -Preparing receipts for guests after charging their credit card -Inspect and record, in detail, the status of all housing inventory -Ordering all furniture and utilities for each unit based on customer's specific needs -Conduct daily meetings with branch manager regarding scheduling and customer satisfaction -Perform pre-arrival, post-arrival and general wellness calls to each guest to ensure customer satisfaction -Handle all customer service issues with empathy and immediate rectification -Remaining available to guest emergencies after regular business hours -Traveling to communities to review terms and sign lease documents -Cisco VOIP Phone Systems -Office Automation -OTIS systems -Blackberry phone -AirTrack -Credit card machine -Calculator -TOTS tax calculator -Fax machine -Copy machine -Printer -Microsoft Office -Microsoft Word -Microsoft Excel -Microsoft PowerPoint -Typing speed and accuracy of approximately 84 words per minute -Internet explorer -Google Chrome -Firefox -GPS