Adt
Customer Service Team Manager
Cellular Sales
National Business Systems Administrator
Cellular Sales
Quality Assurance Manager
U.s. Cellular Aug 2007 - Feb 2010
Customer Service Supervisor
Heartland Payment Systems Jul 2004 - Oct 2005
Call Center Trainer
Education:
Middle Tennessee State University (Mtsu) 1989 - 1992
Bachelors, Bachelor of Business Administration, Finance
Tennessee Technological University 1986 - 1988
Skills:
Leadership Customer Retention Call Centers Customer Service Direct Sales Customer Satisfaction Account Management Wireless Training Telecommunications Management Sales Process Cold Calling Quality Assurance Process Improvement Wireless Broadband Mobile Devices Cellular Communications Call Center Salesforce.com 4G Social Networking Networking Six Sigma Project Management Microsoft Office Business Strategy Technical Writing Portfolio Management M2M Wifi Smartphones Operations Analyst Customer Service Training Mobile Communications Wireless Networking Blackberry Creative Writing Quality Management Microsoft Excel Team Leadership Sales Merchant Card Processing District Sales Management Technical Trainer Vendor Relationships Account Reconciliation Team Building Business Development Sales Management
Interests:
Children Environment Science and Technology Disaster and Humanitarian Relief Animal Welfare Arts and Culture Health
Languages:
English
Certifications:
Certified Microsoft Office Specialist Mcapps: Microsoft Office Word 2007 Mcapps: Microsoft Office Excel 2007 Influencing Others Leading Productive Meetings Having Difficult Conversations Building Accountability Into Your Culture Decision-Making Strategies Effective Listening Teamwork Foundations Leading and Working In Teams Salesforce For Sales Managers Salesforce For Customer Service Social Selling With Salesforce Managing Virtual Teams Learning Data Science: Understanding the Basics
Billie Stoufer, Deborah Mitchell, Robert Bratcher, Celeste Love, Paul Ruffier, Marian Butler, Tina Christian, D'lisa Arnold, Doug Smithart, Monica Savedra, Alice Drennen, Glenda Hedgpeth