Skills:
MS Office, Visual Basic, SQL, MySQL, Java, PHP, Javascript, usability, ITIL, (HCI) Human-Computer Interaction, SLA, RFP, IT service Delivery, CMMI, Instructional Design, RoboHelp, Online Help Documentation, Multimedia, story boarding, Editing, Final Cut Express, Macintosh, PC, jGrasp, Visual Studio, Information Architecture, test cases, market research, OOP, technical writing