Accenture Interactive May 2017 - Oct 2018
Customer Experience Transformation and Digital Marketing Strategy Leader
Wyndham Hotel Group May 2017 - Oct 2018
Director, Loyalty and Member Engagement, Crm, Wyndham Rewards Loyalty Program
Crafted Hospitality 2016 - 2016
Director of Marketing
American Express Aug 2013 - 2016
Senior Manager, Business Platinum Card Brand Management and Product Marketing, Open
American Express 2011 - Aug 2013
Senior Manager, Open Savings Loyalty Program Brand Management and Product Marketing, Open
Education:
Duke University - the Fuqua School of Business 2007 - 2009
Master of Business Administration, Masters, Marketing
Washington University In St. Louis 1999 - 2003
Bachelors, Bachelor of Arts, Economics, Marketing
Skills:
Integrated Marketing Marketing Strategy Strategy Advertising Competitive Analysis Strategic Partnerships Direct Marketing Management Social Media Marketing Brand Management Spanish Cross Functional Team Leadership Managing Agency Relationships Customer Insight Strategic Communications Public Relations Sponsorship Digital Marketing Brand Development Budget Management P&L Management Segmentation Leadership Business Strategy Market Research Analytics Social Media Marketing Digital Agency Agency Relationship Management Advertising Management Agency Coordination Customer Retention Customer Loyalty Customer Satisfaction Customer Engagement Customer Service Training Customer Segmentation Strategy Customer Experience Customer Focused Service Customer Marketing Consumer Behavior Product Marketing Product Launch Product Development Go To Market Strategy Customer Lifecycle Management Technology Evaluation Technology Integration Strategic Brand Positioning