Morneau Shepell Apr 2008 - Sep 2014
Supervisor-Call Center
Morneau Shepell Oct 2006 - Apr 2008
Senior Customer Service Representative
Magellan Behavioral Health Services Jan 1995 - Jan 2005
Customer Service Representative Ii
Education:
University of Pittsburgh 1991 - 1993
Bachelors, Bachelor of Arts, Writing, English
Community College of Allegheny County 1988 - 1991
Associates, Psychology
Skills:
Call Center Benefits Administration Employee Engagement Pensions Forecasting Employee Relations Talent Management Onboarding Coaching Performance Management Human Resources Organizational Development Process Improvement Call Centers Business Process Improvement Vendor Management Training Team Leadership Quality Assurance Customer Service Customer Satisfaction Employee Benefits
2005 to 2000 Team Leader/SupervisorMagellan Behavioral Health Services Pittsburgh, PA 1995 to 2005 Customer Service Representative II
Education:
UNIVERSITY OF PITTSBURGH Pittsburgh, PA 1991 to 1993 Bachelor of Arts in English WritingCOMMUNITY COLLEGE of ALLEGHENY COUNTY Pittsburgh, PA 1988 to 1991 Associates of Science in Psychology
Gary Drake, Linn Black, Allen Moore, Nancy Hinman, Ron Habrich, Jerry Arganbright, Linda Weyer, Diane Barnhill, Karen Drake, Michael Ottersberg, Janet Reis, Kenny Leseberg