Quan A Nguyen

US Patent:

20200184407, Jun 11, 2020

Filed:

Dec 10, 2018

Appl. No.:

16/215450

Inventors:

- Atlanta GA, US
Tejas Antani - Carrollton TX, US
Quan Nguyen - McKinney TX, US
Erian Laperi - Frisco TX, US
Mark D. Austin - Allen TX, US
Abhay Dabholkar - Allen TX, US

International Classification:

G06Q 10/06
G06Q 10/04
G06N 20/00

Abstract:

A processing system may obtain a request for a new assignment for field technician work associated with a customer premises of a telecommunication network and generate a hypothetical schedule for a future date for field technicians from a set of scheduled assignments in accordance with first optimization factors, the hypothetical schedule including bundles of scheduled assignments for field technician work, each bundle including scheduled assignments for an individual field technician for the future date. The processing system may then determine opportunity windows for scheduling the new assignment comprising time blocks for which individual field technicians are not scheduled to work one of the scheduled assignments in a respective bundle in accordance with the hypothetical schedule, rank the opportunity windows in accordance with second optimization factors, and provide to a customer associated with the customer premises, an offer of an opportunity window, the offer including a rank of the opportunity window.