Alorica
Training Quality Manager
Pace Oct 1, 2007 - May 1, 2014
Technical Support Supervisor and Quality Management Supervisor
Convergys Mar 1, 2003 - Jul 1, 2007
Team Leader and Entertainment Consultant
Citi Mar 1, 1998 - Nov 1, 2002
System Specialist and Team Lead and Account Resolution Specialist
The Athlete's Foot Oct 1, 1996 - Feb 1, 1998
Assistant Store Manager
Education:
University of Oklahoma 2003 - 2007
Bachelors
Houston Community College 1996 - 2002
Associates
Debakey High School For Health Professions
University of Oklahoma
Bachelors, Bachelor of Fine Arts
Skills:
Management Call Centers Recruiting Interviews Technical Support Troubleshooting Team Leadership Sales Hiring Coaching Customer Service Microsoft Office Collections Retail Sales Quality Management Tl9000 Iso 14001 Internal Audit Satellite Internet Services Entertainment Customer Satisfaction Customer Experience Team Building Vendor Management Training Contact Centers Interviewing