Csa
Director of Finance
Drivetime May 2005 - Jun 2013
Collections Manager and Recovery Manager
Teletech May 2005 - Jun 2013
Operations Manager
Skills:
Call Centers Management Training Leadership Team Leadership Process Improvement Customer Satisfaction Analysis Customer Service Operations Management Coaching Team Management Team Building Recruiting Loans Customer Retention Negotiation Account Management Customer Experience Vendor Management Automotive Credit Outlook Risk Management Forecasting Business Process Improvement Strategic Thinking Conflict Resolution
Rensselaer Polytechnic Institute 1968 - 1970
North Carolina State University 1957 - 1961
Bachelors, Bachelor of Science, Metallurgical Engineering
Skills:
Coatings Process Simulation Gas Turbines Engineering Cvd Thermal Spray Continuous Improvement Manufacturing
Interests:
Kids Investing Traveling Nascar Gardening Home Improvement International Traavel Sweepstakes Electronics Reading Sports Music Travel Movies Collecting Home Decoration
George Washington Carver Elementary School Richmond VA 1967-1972, Nathaniel Bacon School Richmond VA 1973-1974, East End Middle School Richmond VA 1974-1975
James Bissland, David Rowell, Ronald Morgan, Raymond Bowers, Curt Denton, Nancy Ritchey, Jesse Martinez, Heidi Morrow, David Altstatt, Josh Smith, Mary Howard