Exceptional listener and communicator wh... • scrutinizing • improving • and streamlining complex work processes.... • mobilizes • and coaches employees to meet high perfo... • along with a high degree of detail orien...
Salesforce
Mission Critical Success Engineer Senior
Salesforce Sep 2012 - Aug 2016
Marketing Cloud Success Agent, Advanced Support
Formstack Sep 2008 - May 2012
Support Manager
Downtown Comics 1999 - 2011
Webmaster
Schurz Communications Aug 2007 - Aug 2008
Digital Media Manager
Education:
Indiana University–Purdue University Indianapolis 1996 - 2000
Bachelors, Bachelor of Arts, English
Eastern High School 1994 - 1996
Skills:
Wordpress Blogging Social Media Html Social Networking Email Marketing Facebook Dreamweaver Editing Google Analytics Marketing Technical Writing Customer Support Webmaster Services Seo Social Media Marketing Online Advertising Content Management Web Development Copywriting Web Design Writing Public Relations News Writing New Media Web Applications Web 2.0 Internet Online Journalism Online Publishing Technical Support Management Digital Journalism Joomla
Interests:
Pinball Camping Comic Books Fishing Video Games
Languages:
Spanish
Certifications:
Business Value of Equality Salesforce Cloud Benefits Salesforce Technology Basics Impact of Unconscious Bias Diversity & Inclusion Strategies Salesforce Ecosystem Salesforce Basics Badge Salesforce Trailhead
Formstack.com Indianapolis, IN Sep 2008 to May 2012 Support ManagerNoblesville Daily Times Noblesville, IN Aug 2007 to Aug 2008 Digital Media ManagerDowntown Comics Indianapolis, IN 2005 to 2007 Director of Online OperationsDowntown Comics Indianapolis, IN 1999 to 2005 ManagerInterConnect Indianapolis, IN 2000 to 2001 Technical WriterKokomo Tribune Kokomo, IN 1999 to 2000 Assistant Web EditorEastern High School Kokomo, IN 1998 to 1998 Substitute Teacher
Education:
Indiana University Indianapolis, IN 1996 to 2000 B.A. in EnglishEastern High School Greentown, IN 1994 to 1996 Diploma
Skills:
Exceptional listener and communicator who effectively conveys information verbally and in writing. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. Computer-literate performer with extensive software proficiency covering a wide variety of applications. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Innovative problem-solver who can generate workable solutions and resolve complaints. Resourceful team player who excels at building trusting relationships with customers and colleagues.
Name / Title
Company / Classification
Phones & Addresses
Ryan Dillman Branch Manager
Downtown Comics Inc Books & Media Merchandise · Gift Shops
8925 S Meridian St, Indianapolis, IN 46217 (317)8856395
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