Call Center • Account Management • Troubleshooting • Social Skills • Online Marketing • Marketing • Quality Assurance • Selling • New Business Development • Customer Retention • Team Building • Process Improvement • Salesforce.com • Cold Calling • E-Learning • Teamwork
Awards
Kaplan University • Selected as a Start Champion by Team Directors - 2012 • Post Contact Strategy Leader for our Director team - 2012 • Selected base on performance to be a part of the Tier 1 Lead Initiative - 2012 • Recognized for having the highest start rates - 2012 • Selected to be a part of a number of company initiatives to enhance sales, marketing and customer service - 2008-Current • Received many monthly awards for exceeding enrollment/start goals - 2008-Current • Selected to be a part of the Talent Circle in 2010 • Recognized for being a part of a successful start up team for a new location - 2009 • Hostway Corporation (Formerly Affinity Internet) • Runner up for Employee of the Year 2006 • 15 "King of the Hill Awards" for Top Salesperson of the Month, Won 2 iPods • Won 1st Place in "Microsoft Symbol of Your Success Contest" – Hawaii trip for two • Won two additional prizes for Top Salesman • Air & Sea Show Corporate Golf Event past two years
THE WASHINGTON POST- KAPLAN UNIVERSITY May 2008 - Jun 2013
Senior Advisor/ Team Lead/ Mentor
WYNGATE FINANCIAL PARTNERS INC Sep 2007 - Apr 2008
Independent Agent – United First Financial
HOSTWAY CORPORATION- (previously DBA Affinity Internet Inc.) Jun 2003 - Aug 2007
Account Executive – Website Design and Search Engine Marketing
FEDEX/ KINKOS Oct 2001 - Mar 2003
Project Coordinator
XEROX- The Document Company - Miami Lakes, FL Aug 1999 - Oct 2001
Maintenance Technician/Customer Service Account Associate
Education:
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Skills:
Call Center Account Management Troubleshooting Social Skills Online Marketing Marketing Quality Assurance Selling New Business Development Customer Retention Team Building Process Improvement Salesforce.com Cold Calling E-Learning Teamwork
Kaplan University
• Selected as a Start Champion by Team Directors - 2012
• Post Contact Strategy Leader for our Director team - 2012
• Selected base on performance to be a part of the Tier 1 Lead Initiative - 2012
• Recognized for having the highest start rates - 2012
• Selected to be a part of a number of company initiatives to enhance sales, marketing and customer service - 2008-Current
• Received many monthly awards for exceeding enrollment/start goals - 2008-Current
• Selected to be a part of the Talent Circle in 2010
• Recognized for being a part of a successful start up team for a new location - 2009
Hostway Corporation (Formerly Affinity Internet)
• Runner up for Employee of the Year 2006
• 15 "King of the Hill Awards" for Top Salesperson of the Month, Won 2 iPods
• Won 1st Place in "Microsoft Symbol of Your Success Contest" – Hawaii trip for two
• Won two additional prizes for Top Salesman
• Air & Sea Show Corporate Golf Event past two years
May 2008 to Present Senior Admission Advisor/ Team Lead/ MentorWYNGATE FINANCIAL PARTNERS INC Boca Raton, FL Sep 2007 to Apr 2008 Independent Agent - United First FinancialHOSTWAY CORPORATION - Formerly Affinity Internet Fort Lauderdale, FL Jun 2003 to Aug 2007 Account Executive - HostingTAG- The Answer Group Fort Lauderdale, FL Mar 2003 to Jun 2003 Customer Service AssociateFEDEX/ KINKOS Pembroke Pines, FL Oct 2001 to Mar 2003 Project CoordinatorXEROX- The Document Company Miami Lakes, FL Aug 1999 to Oct 2001 Maintenance Technician/Customer Service Account Associate